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eRepeats – a new way to get your repeat prescriptions

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from the NHS eRepeats system via your nominated pharmacy. This means we can authorise the pharmacy to dispense your stable repeat items regularly for a specified period you won’t have to visit the surgery or request a new prescription every time you need more medicine.


This service is for patients on stable medication, who can be issued with up to 12 months of prescriptions that will be held electronically by your chosen pharmacy and dispensed for you on request.


When you have had your last authorised repeat dispensed, your pharmacy will remind you to contact the surgery to make an appointment for review and for a further batch of eRepeats to be issued.


If you would like further information about eRepeats, please contact your local pharmacy or Paul Hughes or Kate Hosken, our Practice Pharmacists, on 01726 932093, alternatively email   We are working closely with our community pharmacy colleagues to promote  this fantastic service for patients.


Other Methods

Patients can order routine repeat prescriptions via a number of methods:

  • Online via SystmOne – If you do not have one already, please visit one of our sites and request a SystmOne user name and password. You will need to take with you photographic ID. You can also get the SystmOne App for smartphones and tablets.  

  • Email repeat prescription requests can be emailed to This is a confidential email account that will be checked on a daily basis. If you experience problems logging in and/or ordering via SystmOne, please send an email to Please note you will receive an automated response acknowledging that your email has arrived safely. If we have any queries we will email you separately to check specific information with you. Don’t forget to state which pharmacy you would like your prescription to be sent to. The practice will then send your prescription electronically to the pharmacy where possible saving you time. This is the most efficient and secure way for us to manage your prescription requests.

  • Submission of a properly completed prescription counterfoil which can be handed in at reception at any of our sites. If you have lost your prescription counterfoil please complete a Prescription Request Form, available at reception at any of our sites.

Telephone/verbal requests or face-to-face requests at surgery receptions will not be routinely accepted. This is to reduce the chance of transcription and/or prescribing errors. You can at any time however request a new repeat prescription counterfoil with which to place your repeat order.

If you have an urgent request for medicines, or you are ordering early for any reason, please ensure that your request is marked urgent together with an explanation for ordering early. This will ensure that your order can be prioritized and processed promptly.


Patients please note when ordering your prescription online via SystmOne it may come up with a message for medicines past their review date that says you must have a review with a doctor or Nurse before it can be processed. It may not be necessary for you to see your doctor/nurse and if you need to order a medicine where this message comes up please request it using the free text ordering box which you should have access to on SystmOne or you can send a separate email to Where appropriate we will reset the review date and if you do need to come in for a review we will contact you.

Turnaround Time for Prescriptions

The St Austell Healthcare Prescribing Team will aim to have your repeat prescription request processed and signed by a prescriber within three working days. Certain prescriptions may take longer to generate, especially if the item needs to be re-authorised by the doctor, or if the item is not on your repeat medication list.


Once the prescription has been generated by the surgery, community pharmacies will usually request a couple of days to dispense your medications. Patients may therefore wish to request repeat medication at least a week in advance of running out.

The Prescribing Interval

St Austell Healthcare has a regular prescribing interval of 28 days for repeat medication. Very often however it may be appropriate for patients to have more or less than 28 days of medication prescribed at a time. Your doctor will determine the most appropriate prescribing interval for you.

Prescription Queries

Patients having problems with SystmOne ordering or if they have a query on whether they can order their medication can ring the prescription line on 01726 932093. This number is for prescription queries only.

Frequently asked question - Where is my prescription?

Patients who have put in an order and are enquiring for where their prescription has got to should always check with their nominated pharmacy in the first instance to see whether it has been received.



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