Our appointment system prioritises patients based on clinical need, and those requiring urgent care will receive it on the same day. There is currently high demand for our services, and patients with routine problems may face a wait that is longer than the usual 5 working days.
We are sorry for this, and are training up new staff to address this (including two mental health practitioners, two physiotherapists and additional healthcare assistants). We are pleased to welcome Dr Klid as a salaried doctor and Dr Murphy will shortly become a partner at the practice. We will continue to work to recruit additional GPs in the context of a national GP shortage. Thank you for your patience.
We are sorry for this, and are training up new staff to address this (including two mental health practitioners, two physiotherapists and additional healthcare assistants). We are pleased to welcome Dr Klid as a salaried doctor and Dr Murphy will shortly become a partner at the practice. We will continue to work to recruit additional GPs in the context of a national GP shortage. Thank you for your patience.
Telephone numbers
- Main Switchboard - 01726 75555 (after 2pm for results)
- Cancel an Appointment - 01726 871999
- Prescription Enquiries - 01726 932093
- Referral Enquiries (Monday - Friday 9am - 12 noon) - 01726 871990
- Out of Hours - 111
- Ophthalmology (Eye Clinic) - 01726 626850
Please contact us as early in the day as possible (ideally before 3pm) if you have an urgent health problem, so that we can make sure that your care is prioritised.
Please note that all incoming and outgoing calls may be recorded for training and monitoring purposes.
Consent
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All FOI requests for such information should be made to the practice manager by email to complaints.sahc@nhs.net or by letter to Wheal Northey, St Austell, Cornwall, PL25 3EF.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All FOI requests for such information should be made to the practice manager by email to complaints.sahc@nhs.net or by letter to Wheal Northey, St Austell, Cornwall, PL25 3EF.
Wheal Northey
Carlyon Road Health Hub
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Park
Foxhole
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Please note that all of our sites operate a no smoking policy.
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Adult Learning Disabilities Services have kindly made an easy read guide to our Wheal Northey site.
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