In order to improve our telephone service we are upgrading our phone system. As a result of this work the phone lines will be disconnected for up to 30 minutes on the following days:
Park and Foxhole (including the secretaries' number) - Tuesday 28th January
Carlyon Road Health Hub (the main 01726 75555 switchboard number) - Thursday 30th January
Wheal Northey (including the prescribing line) - Friday 7th February
If you have a medical emergency during these times dial 999.
We are very sorry for any inconvenience caused.
Park and Foxhole (including the secretaries' number) - Tuesday 28th January
Carlyon Road Health Hub (the main 01726 75555 switchboard number) - Thursday 30th January
Wheal Northey (including the prescribing line) - Friday 7th February
If you have a medical emergency during these times dial 999.
We are very sorry for any inconvenience caused.
Receipt of your eConsult will be acknowledged by email, and you will be advised of the next steps. As an indication, our response times are usually as follows: urgent medical problems - same day; routine medical problems - within 5 working days; sick note requests - within 5 working days. For prescribing queries please email prescribing.sahc@nhs.net.
Telephone numbers
- Main Switchboard - 01726 75555 (after 2pm for results)
- Cancel an Appointment - 01726 871999
- Prescription Enquiries - 01726 932093
- Referral Enquiries (Monday - Friday 9am - 12 noon) - 01726 871990
- Out of Hours - 111
- Ophthalmology (Eye Clinic) - 01726 626850
Please contact us as early in the day as possible (ideally before 3pm) if you have an urgent health problem, so that we can make sure that your care is prioritised.
Please note that all incoming and outgoing calls may be recorded for training and monitoring purposes.
Consent
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act 1990, patients may request to see their medical records. Such requests should be made to the Secretaries, and photo ID may be requested. No information will be released without the patient consent unless we are legally obliged to do so.
If you would like access to your GP record please submit your request in writing to:
Subject Access Request
Secretaries
St Austell Healthcare
Park
19 Bridge Road
St Austell
Cornwall PL25 5HE
Email: secretaries.sahc@nhs.net
In accordance with the Data Protection Act 1998 and Access to Health Records Act 1990, patients may request to see their medical records. Such requests should be made to the Secretaries, and photo ID may be requested. No information will be released without the patient consent unless we are legally obliged to do so.
If you would like access to your GP record please submit your request in writing to:
Subject Access Request
Secretaries
St Austell Healthcare
Park
19 Bridge Road
St Austell
Cornwall PL25 5HE
Email: secretaries.sahc@nhs.net
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All FOI requests for such information should be made to the practice manager by email to complaints.sahc@nhs.net or by letter to Wheal Northey, St Austell, Cornwall, PL25 3EF.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All FOI requests for such information should be made to the practice manager by email to complaints.sahc@nhs.net or by letter to Wheal Northey, St Austell, Cornwall, PL25 3EF.
Wheal Northey
Carlyon Road Health Hub
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Park
Foxhole
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Please note that all of our sites operate a no smoking policy.
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Please find easy read guides to our sites below:
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If you would like any correspondence or information from us in an alternative format (for example, large print or easy read) or if you need help with communicating with us (for example, because you use British Sign Language), please let us know. You can call us on 01726 75555 or email info.sahc@nhs.net.
When we are closed
If you need to see a doctor when we are closed please call the Cornwall 111 Helpline.
You simply dial 111 from your own telephone handset. Calls are free from both landlines and mobiles.
In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
You simply dial 111 from your own telephone handset. Calls are free from both landlines and mobiles.
In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
| Easy read guide to 111 |
