Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Telephone numbers
- Main Switchboard - 01726 75555 (after 2pm for results)
- Cancel an Appointment - 01726 871999
- Prescription Enquiries - 01726 75555
- Referral Enquiries (Monday - Friday 9am - 12 noon) - 01726 871990
- Out of Hours - 111
- Ophthalmology (Eye Clinic) - 01726 626850
Please contact us as early in the day as possible (ideally before 3pm) if you have an urgent health problem, so that we can make sure that your care is prioritised.
Please note that all incoming and outgoing calls may be recorded for training and monitoring purposes.
We have 4 separate surgery sites throughout St Austell and beyond:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Please find easy read guides to our sites below:
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If you would like any correspondence or information from us in an alternative format (for example, large print or easy read) or if you need help with communicating with us (for example, because you use British Sign Language), please let us know. You can call us on 01726 75555 or email info.sahc@nhs.net.
When we are closed
If you need to see a doctor when we are closed please call the Cornwall 111 Helpline.
You simply dial 111 from your own telephone handset. Calls are free from both landlines and mobiles.
In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
You simply dial 111 from your own telephone handset. Calls are free from both landlines and mobiles.
In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
| Easy read guide to 111 |
Consent
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.