If you have symptoms associated with coronavirus including a new continuous cough, or a high temperature, or a loss / change in your sense of smell or taste, you are advised to self-isolate. Please do not attend your GP practice.
Please visit the NHS website for detailed information on self-isolating.
If your symptoms are serious, or get worse, NHS 111 has an online service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or you cannot go online.
You should book a Covid test if you have symptoms (available via the NHS website or by calling 119).
Please visit the NHS website for detailed information on self-isolating.
If your symptoms are serious, or get worse, NHS 111 has an online service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you are advised to do so by the online service or you cannot go online.
You should book a Covid test if you have symptoms (available via the NHS website or by calling 119).
Open for Business
Health is presently uppermost in everyone’s minds. It is important to remember that there are significant health concerns beyond Covid-19.
Patients with symptoms that may suggest cancer still need to be investigated. Patients with chest pain that could be a heart attack still need emergency treatment. A patient who has appendicitis still needs treating. Children who are poorly or a concern still need assessing. The surgery remains open to help. Treliske Hospital also has capacity to continue managing urgent issues. You help us to help you by making contact sooner. Earlier treatment invariably gives better results.
The St Austell Healthcare team are very grateful for your support. We continue to be committed to care for you, whatever the nature of your problem. If it turns out that you have something that is not urgent, we can reassure you.
But if you think your symptoms need urgent attention, we need to know about them so we can help. If you are unsure, you can use the NHS website, www.nhs.uk, for guidance and information.
The safest way to contact the surgery is by phone (01726 75555) or using eConsult, a simple form on the practice website. You can order prescriptions online, or via email to prescribing.sahc@nhs.net. By staying away from the surgery sites, unless attending an appointment, you are helping to fight Covid-19.
Many consultations can be held by telephone or video link. If we do ask you to attend an appointment in person, you will be given clear instructions on which site to attend and any special arrangements that are in place. The Carlyon Road Health Hub will be seeing some patients with Covid symptoms, and these patients are isolated from the rest of the Hub site where patients with other health problems are seen. Please follow any instructions given by staff upon arrival.
Thank you for your support.
Health is presently uppermost in everyone’s minds. It is important to remember that there are significant health concerns beyond Covid-19.
Patients with symptoms that may suggest cancer still need to be investigated. Patients with chest pain that could be a heart attack still need emergency treatment. A patient who has appendicitis still needs treating. Children who are poorly or a concern still need assessing. The surgery remains open to help. Treliske Hospital also has capacity to continue managing urgent issues. You help us to help you by making contact sooner. Earlier treatment invariably gives better results.
The St Austell Healthcare team are very grateful for your support. We continue to be committed to care for you, whatever the nature of your problem. If it turns out that you have something that is not urgent, we can reassure you.
But if you think your symptoms need urgent attention, we need to know about them so we can help. If you are unsure, you can use the NHS website, www.nhs.uk, for guidance and information.
The safest way to contact the surgery is by phone (01726 75555) or using eConsult, a simple form on the practice website. You can order prescriptions online, or via email to prescribing.sahc@nhs.net. By staying away from the surgery sites, unless attending an appointment, you are helping to fight Covid-19.
Many consultations can be held by telephone or video link. If we do ask you to attend an appointment in person, you will be given clear instructions on which site to attend and any special arrangements that are in place. The Carlyon Road Health Hub will be seeing some patients with Covid symptoms, and these patients are isolated from the rest of the Hub site where patients with other health problems are seen. Please follow any instructions given by staff upon arrival.
Thank you for your support.
Sick Notes
For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer.
In light of the current Coronavirus situation, a number of employees may be required to self-isolate at home even in the absence of any symptoms of an illness in the employee. In these cases, your GP will not be abIe to issue a sick note as the time off work is not due to an illness. Many employers will be understanding if you are required to self-isolate and may not require a sick note. You can contact NHS 111 online to request confirmation of the suspected Coronavirus diagnosis if needed.
Sick notes requested for other reasons will be emailed to patients, to avoid the need for you to collect it from the surgery.
Thank you for your support in this time, and for allowing our doctors to focus on caring for acutely unwell patients.
For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer.
In light of the current Coronavirus situation, a number of employees may be required to self-isolate at home even in the absence of any symptoms of an illness in the employee. In these cases, your GP will not be abIe to issue a sick note as the time off work is not due to an illness. Many employers will be understanding if you are required to self-isolate and may not require a sick note. You can contact NHS 111 online to request confirmation of the suspected Coronavirus diagnosis if needed.
Sick notes requested for other reasons will be emailed to patients, to avoid the need for you to collect it from the surgery.
Thank you for your support in this time, and for allowing our doctors to focus on caring for acutely unwell patients.
