eConsult provides another method for patients to contact their GP practice.
You can fill in a secure form online at anytime and this will be sent to the surgery. One of our staff will contact you by the end of the following working day.

So much easier to use than having to wait on the phone, then for a call back etc.  Doctor had rough outline which saved time in the appointment.”

St Austell Healthcare is one of 17 practices across Cornwall to offer patients access to healthcare information and GP services through an online consultation feature on our website.

The service provides a range of facilities 24 hours a day, including healthcare advice, service signposting, and access to our GP facilities and appointments. Patients can be supported to help themselves with a wide range of information about symptoms, conditions and services. Alternatively they can complete an online form to request services from our practice, ranging from administration tasks to requests for an appointment with one of our clinicians.

We went live with eConsult on 22nd May 2018 and have already received some positive feedback from patients:

Very efficient, saved me having to book a telephone consultation and was called to say a prescription had been issued as well as receiving an email.”

It worked and I actually got to see someone very quickly.”

Easy to use. I only requested a sick note."

So much easier and allows the staff to see to the people that need it the most but aren't always able to get through to anyone!!!... Very happy thank you.”