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eConsult
Online Consultations
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Receipt of your eConsult will be acknowledged by email, and you will be advised of the next steps. As an indication, our response times are usually as follows: urgent medical problems - same day; routine medical problems - within 5 working days; sick note requests - within 5 working days. For prescribing queries please email prescribing.sahc@nhs.net.
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eConsult provides another method for patients to contact their GP practice.
You can fill in a secure form online at anytime and this will be sent to the surgery. One of our staff will contact you by the end of the following working day. Very helpful that you can fill it in in the evening. Helpful that you can put all the information in one place and let the professionals decide your next steps. Eg a face to face or just a prescription etc. My phone call back was very quick and efficient. Would recommend." |
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St Austell Healthcare is one of 17 practices across Cornwall to offer patients access to healthcare information and GP services through an online consultation feature on our website.
The service provides a range of facilities 24 hours a day, including healthcare advice, service signposting, and access to our GP facilities and consultations. There is a wide range of self-help information about symptoms, conditions and services. Alternatively an online form can be completed to request services from our practice, ranging from administration tasks to requests for a consultation with one of our clinicians.
We went live with eConsult on 22nd May 2018 and have received some positive feedback from patients:
The service provides a range of facilities 24 hours a day, including healthcare advice, service signposting, and access to our GP facilities and consultations. There is a wide range of self-help information about symptoms, conditions and services. Alternatively an online form can be completed to request services from our practice, ranging from administration tasks to requests for a consultation with one of our clinicians.
We went live with eConsult on 22nd May 2018 and have received some positive feedback from patients:
Very efficient, saved me having to book a telephone consultation and was called to say a prescription had been issued as well as receiving an email.”
The health problem I was suffering with was dealt with very quickly and I feel going through the system of making an appointment to see a doctor face to face would have been a longer process." |
Easy to use. I only requested a sick note." |
The service I requested was provided in a timely fashion without my having to spend ages on the telephone waiting to speak to someone. Also, it was one fewer telephone calls to the practice so someone else was dealt with more promptly."
