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Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within a few working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net. 

eConsult provides another method for patients to contact their GP practice.
You can fill in a secure form online at anytime and this will be sent to the surgery. One of our staff will contact you by the end of the following working day.

Very helpful that you can fill it in in the evening. Helpful that you can put all the information in one place and let the professionals decide your next steps. Eg a face to face or just a prescription etc. My phone call back was very quick and efficient. Would recommend."

Easy to use. I only requested a sick note."

Very efficient, saved me having to book a telephone consultation and was called to say a prescription had been issued as well as receiving an email.”

The service I requested was provided in a timely fashion without my having to spend ages on the telephone waiting to speak to someone.  Also, it was one fewer telephone calls to the practice so someone else was dealt with more promptly."