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It is important for you to have your say, and to let the surgery know what is working well and what could be improved. Ways in which you can give feedback include:

• Patient surveys - available via the survey page on our website
• NHS website reviews - please visit www.nhs.uk
• Friends and Family Test - please see below on this page for more information
• Patient Participation Group (PPG) - please visit the PPG page on our website
• Complaints - please visit the complaints page on our website.

Patient Feedback

A patient phoned to say that St Austell Healthcare is run fantastically well. He gave lots of praise for the staff and our approach during the pandemic. He said that moving to Cornwall last year was the best move he has made and that he feels very lucky to have such an excellent surgery looking after him.

I've been to the Healthcare Hub several times now and I feel very comfortable going to them, than other health hubs I've been to. The staff were very helpful, supportive in my personal reasons and really lovely so I gave them the clap they deserve! Many thanks again for their wonderful service!

My experience of the past 2 years.
In view of a spate of medical conditions over the past two years have to liaise with all departments of the practice from GP/Duty GP through to consultant referrals, blood tests, prescription management and telephone and on site reception. In all cases I have been met with courtesy, professionalism and expertise. The very brave amalgamation of all St Austell surgeries into one large practice (in 2014?) seems (after a few inevitable teething troubles) to have settled down and we now have a service all can be proud of. There will always be the occasional difficulty/mishap with a patient list of 30,000 plus, but from my own personal viewpoint I cannot praise the organisation enough. Keep up the good work and thank you very much for all your efforts.

Friends and family test

The Friends and Family test is a quick and anonymous way to give your views after receiving care or treatment across the NHS. Results are available below and on the NHS website.

You can complete the survey online, via text message or by filling in the paper form. The paper forms are available at any of our receptions, or can be downloaded below.

Friends and family test responses

The below responses are for the month of July 2020, and show the breakdown of 344 responses to the question "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Percentage recommended

95%

Extremely Likely	Likely	Neither	Unlikely	Extremely Unlikely	Don't Know
300	27	8	4	3	2