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Help at Hand App
Please download the Help at Hand App so you have easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android). The App and most of the services listed on it are completely free of charge. Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone. Thank you and keep safe. |
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Physio self referral
| MSK Physiotherapy Service Self Referral Form |
Either:
St Austell Community Hospital Physio telephone: 01726 873075
Opening hours – Monday to Friday, 8am to 5.45pm.
- Download and complete the Musculoskeletal Physiotherapy Service Patient Assessment Questionnaire / Self Referral Form, and return it to:
- Ask for a copy of the form at any of the St Austell Healthcare receptions, complete it and hand back to the receptionist for sending with our courier to the hospital.
St Austell Community Hospital Physio telephone: 01726 873075
Opening hours – Monday to Friday, 8am to 5.45pm.
Links
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The NNT website provides quick summaries of evidence-based medicine. It has been developed by physicians and provides:
Please visit http://www.thennt.com/. |
Information on a wide range of medical and health topics. |
Citizens Advice Free and confidential advice on most issues, including work, money & housing. Tel: 03 444 111 444 39 Penwinnick Road, St Austell, Cornwall, PL25 5DS |
Autistic Spectrum Disorder Support Situated in the centre of Truro, Spectrum's Pearl Centre is a place for people with autism & their families to get information & advice. |
Dermatology The British Association of Dermatologists website has lots of useful information, including patient information leaflets on different skin conditions. |
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Limbless Association A national charity supporting lives beyond limb loss. They also have a peer support service. |
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St Austell Friends
St Austell Friends is a Facebook group for sharing the "good stuff" about St Austell and the surrounding area. It is a place to share your pictures, chat, meet new friends, engage in friendly debate about local issues, ask questions, share relevant information, look for your lost & found, post free/charitable local events, plus much much more.... |
Alcohol
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We are with you Formerly known as Addaction. One of the UK's leading mental health, drug and alcohol charities. |
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Bereavement
Cruse Bereavement Offers free confidential support for adults and children, by telephone, email, or face-to-face. St Austell Cruse 01726 76100. 
Suicide Liaison Service A specialist service commissioned by the NHS to support adults over the age of 18 years who have been bereaved by suicide. Tel: 01208 871905. |
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Penhaligon's Friends For bereaved children and young people (up to 18yrs) and their families in Cornwall 01209 210624. 
Survivors of Bereavement by Suicide (SOBS) Support for people over 18 who have been bereaved by suicide. |
Papyrus HOPELineUK For children and young people having thoughts of suidice, or those concerned about them on 0800 068 4141. |
Charities
The Merlin Centre A Centre of excellence in Cornwall providing a range of expert care, support & therapies of those affected by Multiple Sclerosis (MS) & other neurological conditions from diagnosis onwards. |
Relate Offers counselling services for every type of relationship nationwide, including advice on marriage, LGBT issues, divorce & parenting. |
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Sense A national disability charity that supports people with complex communication needs to be understood, connected & valued. |
Cornwall Food Foundation Inspiring people through food, & through training, employment & life opportunities. |
Child / adolescent support
Clear Support Registered charity providing a range of therapeutic services for children and young adults which have experiences of been linked to abusive relationships. |
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Chronic Pain
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GPs and specialists in Cornwall have teamed up to help explain the modern theories about chronic pain and give you advice on how to feel better living with your pain using self management.
| Chronic Pain - information for patients in Cornwall |
Domestic Abuse / Sexual Abuse
The Women's Centre Cornwall Free, safe, professional support and information for women and girls over 11 who have experienced any form of sexual violence or domestic abuse at any time in life. Tel: 01208 79992 |
Cornwall Domestic Abuse 24hr Helpline Tel: 01872 225629 |
Rape and Sexual Abuse Helpline Tel: 01208 77099 |
Cornwall Women's Refuge Trust A confidential counselling and outreach service provided by specialist trained counsellors. For people who have experienced any form of domestic violence /abuse or family violence. |
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Homelessness
Streetlink Streetlink enables members of the public to connect people sleeping rough with the local services that can support them. www.streetlink.org.uk |
STAK St Austell Supporting the vulnerable, needy and homeless in St Austell. Tel: 01726 77457 8 High Cross Street, St Austell, PL25 4AB |
Harbour Housing Providing accommodation and support for homeless and vulnerable people across Cornwall. Tel: 01726 74186 |
Mental Health
Rethink Mental Illness Aims to challenge attitudes and change lives, help people living with conditions like schizophrenia, bipolar disorder, personality disorders and more to recover a better quality of life. |
Mind Provides advice and support to empower anyone experiencing a mental health problem. Mind also campaigns to improve services, raise awareness and promote understanding. |
Pentreath An award winning mental health charity that strives to encourage improved awareness, health and wellbeing throughout Cornwall and the Isles of Scilly. 
Community Mental Health Teams A community based assessment and treatment service for people suffering mental health problems who are over the age of 18. |
Counsellors Together CIC A Community Interest Company based in St Austell, Cornwall offering an accessible and cost effective Integrative Counselling Service open to Children and Adults on a 1 to 1 basis. |
Nightlink 0808 8000306 Nightlink is Cornwall's free-phone listening service for anyone 18 years or over, who is experiencing or has experienced emotional distress. |
Young People's Mental Health
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Papyrus HOPELineUK For children and young people under 35 years having thoughts of suidice, or those concerned about them on 0800 068 4141. |
Child and Adolescent Mental Health Services (CAMHS) Assessment, advice and treatment for children and young people with severe and complex mental health problems. |
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Young People Cornwall Engages, inspires and supports young people across the county, with youth work that makes a difference. |
Kernow Carers Services
This is a free & confidential service for anyone who looks after, cares for or supports anyone with a health issue, disability or illness in Cornwall. The service offers a range of help including the following things:
The service is delivered by a partnership of Action For Children, Cornwall Rural Community Charity & the Family Information Service. Carers can refer themselves for help by contacting the Family Information Service Helpline on 0800 587 8191 or visit the website on www.cornwallfisdirectory.org.uk & click on “home” link to access more information on the carers Service.
- Advice, support & guidance on what services & help are available to carers & those they care for.
- Advocacy.
- Assistance from a Carer Support Worker or Carer Practitioner.
- Help with accessing an adult or carers assessment.
- Information, advice & guidance on benefits.
- Helping the carer plan for the future.
- Information & guidance on respite services & researching other help available.
The service is delivered by a partnership of Action For Children, Cornwall Rural Community Charity & the Family Information Service. Carers can refer themselves for help by contacting the Family Information Service Helpline on 0800 587 8191 or visit the website on www.cornwallfisdirectory.org.uk & click on “home” link to access more information on the carers Service.
Patient Transport
Patients travelling to NHS non-emergency healthcare are normally expected to make their own way, using their own transport or the range of public, community or voluntary transport available locally.
Some patients may be eligible for NHS funded patient transport on health grounds if they meet the criteria for support or assistance on or after the journey. For more information please visit the NHS Kernow website.
Some patients may be eligible for NHS funded patient transport on health grounds if they meet the criteria for support or assistance on or after the journey. For more information please visit the NHS Kernow website.
Pregnancy
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Pregnancy Crisis Care A Plymouth-based charity helping women and their partners with any pregnancy related crisis by providing free, confidential, impartial support and counselling. |
Sight Loss
iSightCornwall - Currently hold the NHS contract for the low vision clinic to provide aids that will assist in reading and watching television. Proud to be celebrating 160 years of inspiring futures.
Stillbirth / Miscarriage
Sands Stillbirth and Neonatal Death Charity - Sands supports anyone who has been affected by the death of a baby before, during or shortly after birth. |
Child Bereavement UK Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. |
Pregnancy Crisis Care A Plymouth-based charity helping women and their partners with any pregnancy related crisis by providing free, confidential, impartial support and counselling. |
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Substance Misuse
We are with you Provider of drug and alcohol services in Cornwall. Formerly known as Addaction. |
Talk to Frank Website packed with information about illegal drugs and "legal highs". |
Support Groups
Man Down Cornwall Informal peer-support talking groups all over Cornwall for men with mental health concerns. |
Penwith Community Awareness Network Supports its local community and networking with like minded others in and around Penzance, St Ives, Carbis Bay, Hayle, Sennen, St Just, Pendeen and Newlyn. There are local support groups, therapists, complimentary health practitioners, local food growers & all manner of other goods & services. |
St Austell Clubs & Groups St Austell boasts various community clubs and groups from walking groups to arts and crafts, societies to charity organisations, there truly is something for everyone. |
Transgender Support
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LGBTQ Cornwall The youth group for Lesbian, Gay, Bisexual, Trans and Questioning young people up to the age of 25 who live, work or who are visiting, at school or college in Cornwall. |
Intercom Trust A lesbian, gay, bisexual and trans community resource in Cornwall, Devon, Dorset and the wider South West. |
Young People
Disrespect Nobody Website for teenagers to raise awareness of abusive relationships. 
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Young People Cornwall Engages, inspires and supports young people across the county, with youth work that makes a difference. 
Clear Support Registered charity providing a range of therapeutic services for children and young adults which have experiences of been linked to abusive relationships. |
The Dreadnought Centre A registered Charity working with children and young people aged 7-19 who are experiencing difficulties in their lives - be it emotional, physical or behavioural. Putting positive adult role models into young people's lives and empowering them to make decisions for themselves. |
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Veterans
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NHS Healthcare for Veterans Information on priority treatment for veterans: www.nhs.uk/NHSEngland/Militaryhealthcare/veterans-families-reservists/Pages/veterans.aspx Information on NHS Mental Health services for veterans: https://www.nhs.uk/using-the-nhs/military-healthcare/nhs-mental-health-services-for-veterans/ |
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Surf Action Support for veterans, their families and those who have worked in ‘blue-light’ emergency services. Based in Cornwall. |
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