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Please answer in relation to your most recent contact.
Which site did you visit?
*
Carlyon Road Health Hub
Park
Wheal Northey
Foxhole
N/A
What is your age?
*
19 & under
20 - 39
40 - 59
60 - 79
80+
Prefer not to say
1. What Methods do you use to make contact with the surgery?
*
In person
Telephone
Online
2. How easy do you find it to make contact in person?
*
Excellent
Very good
Good
Fair
Poor
Very poor
How easy do you find it to make contact by telephone?
*
Excellent
Very good
Good
Fair
Poor
Very poor
How easy do you find it to make contact online?
*
Excellent
Very good
Good
Fair
Poor
Very poor
Comments:
*
3. How helpful did you find the receptionist / call handler?
*
Excellent
Very good
Good
Fair
Poor
Very poor
4. Which of these online services do you use?
*
Practice website
NHS website
Our Facebook page
eConsult
NHS App
Systm Online Account
None
5. If you were offered an appointment, was the time convenient for you?
*
Yes
No
N/A
6. Were you happy with the healthcare professional you saw?
*
Yes
No
N/A
7. DID THE HEALTHCARE PROFESSIONAL...
Involve you in decision making?
*
Excellent
Very good
Good
Fair
Poor
Very poor
Treat you with care and compassion?
*
Excellent
Very good
Good
Fair
Poor
Very poor
Give you enough time?
*
Excellent
Very good
Good
Fair
Poor
Very poor
Listen to you?
*
Excellent
Very good
Good
Fair
Poor
Very poor
8. How would you rate your overall experience?
*
Excellent
Very good
Good
Fair
Poor
Very poor
9. Have you seen an improvement in the way we operate over the last three years?
*
Yes
No
N/A
Further Comments:
*
Thank you for your feedback.
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Appointments
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Mevagissey Surgery
COVID-19
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