Patient Survey

Patient Experience Survey

Please answer in relation to your most recent contact.

Which site did you visit? *

Carlyon Road Health Hub Park Wheal Northey Foxhole N/A

What is your age? *

19 & under 20 - 39 40 - 59 60 - 79 80+ Prefer not to say

1. What Methods do you use to make contact with the surgery? *

In person Telephone Online

2. How easy do you find it to make contact in person? *

How easy do you find it to make contact by telephone? *

How easy do you find it to make contact online? *

Comments: *

3. How helpful did you find the receptionist / call handler? *

4. Which of these online services do you use? *

Practice website NHS website Our Facebook page eConsult NHS App Systm Online Account None

5. If you were offered an appointment, was the time convenient for you? *

6. Were you happy with the healthcare professional you saw? *

7. DID THE HEALTHCARE PROFESSIONAL...

Involve you in decision making? *

Treat you with care and compassion? *

Give you enough time? *

Listen to you? *

8. How would you rate your overall experience? *

9. Have you seen an improvement in the way we operate over the last three years? *

Further Comments: *

Thank you for your feedback.

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