Welcome to St Austell Healthcare.
Half term week sees our last busy Covid vaccination week as we look to complete second doses for cohorts 1-9. We are experiencing high levels of patient requests at the moment, and we would be grateful if you could bare this in mind when contacting us this week. Please come forward early if you are worried you or a loved one is seriously unwell.
Thank you for the many messages of support we have received over the last 12 months. They are all very much appreciated by the staff.
Thank you for the many messages of support we have received over the last 12 months. They are all very much appreciated by the staff.
We offer our patients services from five sites in St Austell, Foxhole and Mevagissey:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Please do not attend any site in person unless you have an appointment.
Please wear a face covering when attending any of our sites.
Please wear a face covering when attending any of our sites.
We can all play our part this summer to keep each other safe and make sure people get the help they need, when they need it. If you need health advice this summer, please choose the right health service. kernowccg.nhs.uk/choosewell
Awards
Nursing Award
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
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Hidden Heroes Awards
The Hidden Heroes Awards (www.hidden-heroes.co.uk) celebrate some of the amazing work done in General Practice. We have been presented with three awards:
Surgery Award - St Austell Healthcare
Surgery Team Award - St Austell Healthcare Pharmacy Team
Individual Award - Rebecca Birch
The Hidden Heroes Awards (www.hidden-heroes.co.uk) celebrate some of the amazing work done in General Practice. We have been presented with three awards:
Surgery Award - St Austell Healthcare
Surgery Team Award - St Austell Healthcare Pharmacy Team
Individual Award - Rebecca Birch
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Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Guide to our services
Urgent Care If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses and paramedics.
Routine Care If you would like to speak to your doctor about an ongoing or non-urgent medical problem your request will be sent to your GP. We will call you back , and a face to face or telephone appointment will be arranged if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse.
Mental Health Practitioners If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners.
Physiotherapist Our qualified physiotherapist will support you with musculoskeletal problems. She will advise you and signpost or refer to other clinicians or services where appropriate.
Prescribing Team We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net.
Social Prescribing Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
Help at Hand App
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android).
The App and most of the services listed on it are completely free of charge.
Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.
Thank you and keep safe.
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android).
The App and most of the services listed on it are completely free of charge.
Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.
Thank you and keep safe.
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