Welcome to St Austell Healthcare, the GP practice serving the people of St Austell and surrounding villages.
We have 4 separate surgery sites throughout St Austell and beyond:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Coronavirus
The NHS in Cornwall and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus.
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus.
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Receipt of your eConsult will be acknowledged by email, and you will be advised of the next steps. As an indication, our response times are usually as follows: urgent medical problems - same day; routine medical problems - within 5 working days; sick note requests - within 5 working days. For prescribing queries please email prescribing.sahc@nhs.net.
Guide to our services
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Patients who need urgent medical attention within 24 hours will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are often with advanced nurse practitioners, urgent care nurses or paramedics, who will be able to consult with the doctor if needed.
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If you would like to speak to your doctor about an ongoing or non-urgent medical problem you will be added to the list of your usual GP. We aim to call you within 5 working days. A face to face appointment will be arranged with one of our clinicians if needed.
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Patients experiencing mental health difficulties can get help from our qualified mental health practitioners. In addition to routine appointments and mental health reviews, there is an urgent mental health same day telephone service available.
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Qualified physiotherapists support patients with musculoskeletal problems. They advise patients and signpost or refer to other clinicians or services where appropriate.
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We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. They can be contacted by email at prescribing.sahc@nhs.net.
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Social prescribing is a way of linking patients to sources of appropriate, non-clinical support in the community. Some of the initiatives we can refer patients to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
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