Welcome to St Austell Healthcare.
We offer our patients services from five sites in St Austell, Foxhole and Mevagissey:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Please do not attend any site in person unless you have an appointment, or have been asked to provide us with photo ID.
Please wear a face covering when attending any of our sites.
Please wear a face covering when attending any of our sites.
PRACTICE UPDATES
18th November 2020:
Dear Patients
We are seeing a general rise in Covid 19 cases across Cornwall and in St Austell.
We need to implement some new measures to keep people safe and services running. As you know, the people we see in our surgeries are amongst the highest risk for serious complications should they contract Covid-19, whilst outbreaks amongst our staff could threaten our ability to provide services.
The team have therefore made the following changes in order to protect the most vulnerable patients, prioritise vital clinical services and work within government guidelines:
Individual discretion in application of the above rules should prevail, especially in maintaining services and access for our vulnerable patients. If in doubt, our staff will consult with their line-managers or a senior clinician.
We are currently working on plans for our first wave of Covid vaccinations (hoping to start in December). We are busy recruiting recently retired colleagues to help us with this and will post more details as this develops.
Best Wishes
Dr Stewart Smith
18th November 2020:
Dear Patients
We are seeing a general rise in Covid 19 cases across Cornwall and in St Austell.
We need to implement some new measures to keep people safe and services running. As you know, the people we see in our surgeries are amongst the highest risk for serious complications should they contract Covid-19, whilst outbreaks amongst our staff could threaten our ability to provide services.
The team have therefore made the following changes in order to protect the most vulnerable patients, prioritise vital clinical services and work within government guidelines:
- All contraceptive pill checks to be done via telephone or delayed for 6 months.
- Appointments for blood tests to change to urgent only, and in accordance with CCG (Clinical Commissioning Group) guidance on medication monitoring (our experienced pharmacist team will oversee this and make sure medications are monitored to keep you safe).
- B12 injections appointments will move to Friday afternoon appointments only.
- All blood pressure monitoring to be performed by patients at home. Home monitoring reduces Covid exposure risk and is more accurate. There may be exceptional circumstances where we need to bring people in to the surgery for BP.
- Pragmatism over chronic disease reviews (these are often our highest risk patients), with most reviews being switched to telephone.
- Isolation rooms for assessment of possible Covid patients at the Hub and Mevagissey sites. We can also use remote oxygen monitoring for Covid positive patients at home.
- All Staff and patients to work together at reducing footfall in to sites.
- AS ALWAYS, WE DO WANT TO SEE YOU EARLY IF YOU ARE WORRIED THAT YOUR SYMPTOMS MAY BE SERIOUS OR URGENT.
Individual discretion in application of the above rules should prevail, especially in maintaining services and access for our vulnerable patients. If in doubt, our staff will consult with their line-managers or a senior clinician.
We are currently working on plans for our first wave of Covid vaccinations (hoping to start in December). We are busy recruiting recently retired colleagues to help us with this and will post more details as this develops.
Best Wishes
Dr Stewart Smith
10th November 2020:
We’re experiencing staff sickness and high levels of reduced work-force due to Covid regulations, and it may take longer to answer your call than we’d like during this period. We continue to see as many patients face to face as possible under current government guidelines but will, as always, prioritise on clinical need.
Due to these issues and other Covid restrictions across the NHS, more routine queries will take longer to deal with during this period. Please continue to use our services appropriately, use alternative sources of help where possible and respect our hard working staff.
Dr Stewart Smith
We’re experiencing staff sickness and high levels of reduced work-force due to Covid regulations, and it may take longer to answer your call than we’d like during this period. We continue to see as many patients face to face as possible under current government guidelines but will, as always, prioritise on clinical need.
Due to these issues and other Covid restrictions across the NHS, more routine queries will take longer to deal with during this period. Please continue to use our services appropriately, use alternative sources of help where possible and respect our hard working staff.
Dr Stewart Smith
17th September 2020:
Dear Patients,
As we approach winter and demands on the NHS rise, we thought we should update you on developments within our service and give information on how best to access us.
It’s always tricky to balance rapid access with continuity of care with people who know you best. We have offered face-to-face appointments for anyone who has needed them throughout the pandemic. We use ‘triage’ to make sure that we prioritise our most unwell patients and to ensure that problems are dealt with by the most appropriate clinician. The NHS is still constrained by social distancing and we need to keep you and our staff safe, therefore limiting some of the services we can offer.
From Wednesday 23/09 we will be changing our system slightly so that all urgent matters will still be dealt with quickly, non-urgent matters will be sent to your named GP (or other most appropriate other clinician) for consideration. Complex matters often take time to work through and require continuity with the same clinician so please allow for this.
We are aware that waits on the phones have been rising. To combat this we have recently recruited 4 extra receptionists. We are happy to care for patients in Mevagissey now, we have recruited extra temporary clinicians to help us with this and are actively recruiting permanent GPs, nurses and other staff to compliment the excellent team already at Mevagissey.
To help us to help you and to protect the NHS you can follow and share this simple advice:
Please share this information with your friends and family and many thanks for your ongoing support during these challenging times.
Dr Stewart Smith
Dear Patients,
As we approach winter and demands on the NHS rise, we thought we should update you on developments within our service and give information on how best to access us.
It’s always tricky to balance rapid access with continuity of care with people who know you best. We have offered face-to-face appointments for anyone who has needed them throughout the pandemic. We use ‘triage’ to make sure that we prioritise our most unwell patients and to ensure that problems are dealt with by the most appropriate clinician. The NHS is still constrained by social distancing and we need to keep you and our staff safe, therefore limiting some of the services we can offer.
From Wednesday 23/09 we will be changing our system slightly so that all urgent matters will still be dealt with quickly, non-urgent matters will be sent to your named GP (or other most appropriate other clinician) for consideration. Complex matters often take time to work through and require continuity with the same clinician so please allow for this.
We are aware that waits on the phones have been rising. To combat this we have recently recruited 4 extra receptionists. We are happy to care for patients in Mevagissey now, we have recruited extra temporary clinicians to help us with this and are actively recruiting permanent GPs, nurses and other staff to compliment the excellent team already at Mevagissey.
To help us to help you and to protect the NHS you can follow and share this simple advice:
- Please let our receptionists know if you feel that problem is urgent
- Use our online services to contact us, check your results and order your medications (The NHS App)
- Consider your other options like self-care resources and community pharmacy before contacting us
- Download and share our help@hand app for more details of support in our community (Help at Hand)
- Always be polite and considerate to our staff who are doing their very best to help you
Please share this information with your friends and family and many thanks for your ongoing support during these challenging times.
Dr Stewart Smith
In this video Dr Brenton and Dr Murphy explain the changes to how we are working in light of Covid-19, and some of the measures in place to keep you safe if you do need to attend an appointment in person.
|
|
Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Guide to our services
Urgent Care If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses and paramedics.
Routine Care If you would like to speak to your doctor about an ongoing or non-urgent medical problem your request will be sent to your GP. We will call you back , and a face to face or telephone appointment will be arranged if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse.
Mental Health Practitioners If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners.
Physiotherapists Our qualified physiotherapist will support you with musculoskeletal problems. They advise you and signpost or refer to other clinicians or services where appropriate.
Prescribing Team We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net.
Social Prescribing Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
Help at Hand App
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android). The App and most of the services listed on it are completely free of charge. Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone. Thank you and keep safe. |
|
|
|
|