Please note that GP surgeries will be closed for the Monday 25th May bank holiday. Please contact 111 if you need medical assistance on that day.
PLEASE DO NOT ATTEND ANY SITE IN PERSON UNLESS YOU HAVE AN APPOINTMENT.
Please wear a face covering when attending one of our sites. This can be a scarf or a homemade face covering.
Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°.
The Gov.uk website has a guide on how to wear and make a face covering.
Please wear a face covering when attending one of our sites. This can be a scarf or a homemade face covering.
Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°.
The Gov.uk website has a guide on how to wear and make a face covering.
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Dr Brenton and Dr Murphy explain the changes to how we are working in light of Covid-19.
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Open for Business
Health is presently uppermost in everyone’s minds. It is important to remember that there are significant health concerns beyond Covid-19.
Patients with symptoms that may suggest cancer still need to be investigated. Patients with chest pain that could be a heart attack still need emergency treatment. A patient who has appendicitis still needs treating. Children who are poorly or a concern still need assessing. The surgery remains open to help. Treliske Hospital also has capacity to continue managing urgent issues. You help us to help you by making contact sooner. Earlier treatment invariably gives better results.
The St Austell Healthcare team are very grateful for your support. We continue to be committed to care for you, whatever the nature of your problem. If it turns out that you have something that is not urgent, we can reassure you. We may suggest waiting until Covid restrictions are lifted to review you.
But if you think your symptoms need urgent attention, we need to know about them so we can help. If you are unsure, you can use the NHS website, www.nhs.uk, for guidance and information.
The safest way to contact the surgery is by phone (01726 75555) or using eConsult, a simple form on the practice website. You can order prescriptions online, or via email to prescribing.sahc@nhs.net. By staying away from the surgery sites, unless attending an appointment, you are helping to fight Covid-19.
Many consultations can be held by telephone or video link. If we do ask you to attend an appointment in person, you will be given clear instructions on which site to attend and any special arrangements that are in place. The Carlyon Road Health Hub will be seeing some patients with Covid symptoms, and these patients are isolated from the rest of the Hub site where patients with other health problems are seen. Patients with non-Covid health problems will be seen at Wheal Northey, Park and Foxhole. Please follow any instructions given by staff upon arrival, which may include a temperature check and social distancing instructions.
Thank you for your support.
Health is presently uppermost in everyone’s minds. It is important to remember that there are significant health concerns beyond Covid-19.
Patients with symptoms that may suggest cancer still need to be investigated. Patients with chest pain that could be a heart attack still need emergency treatment. A patient who has appendicitis still needs treating. Children who are poorly or a concern still need assessing. The surgery remains open to help. Treliske Hospital also has capacity to continue managing urgent issues. You help us to help you by making contact sooner. Earlier treatment invariably gives better results.
The St Austell Healthcare team are very grateful for your support. We continue to be committed to care for you, whatever the nature of your problem. If it turns out that you have something that is not urgent, we can reassure you. We may suggest waiting until Covid restrictions are lifted to review you.
But if you think your symptoms need urgent attention, we need to know about them so we can help. If you are unsure, you can use the NHS website, www.nhs.uk, for guidance and information.
The safest way to contact the surgery is by phone (01726 75555) or using eConsult, a simple form on the practice website. You can order prescriptions online, or via email to prescribing.sahc@nhs.net. By staying away from the surgery sites, unless attending an appointment, you are helping to fight Covid-19.
Many consultations can be held by telephone or video link. If we do ask you to attend an appointment in person, you will be given clear instructions on which site to attend and any special arrangements that are in place. The Carlyon Road Health Hub will be seeing some patients with Covid symptoms, and these patients are isolated from the rest of the Hub site where patients with other health problems are seen. Patients with non-Covid health problems will be seen at Wheal Northey, Park and Foxhole. Please follow any instructions given by staff upon arrival, which may include a temperature check and social distancing instructions.
Thank you for your support.
To keep up to date with the latest information on COVID-19, please visit the following websites:
NHS
World Health Organization
If you have symptoms of coronavirus (a high temperature, or a new continuous cough, or a loss / change in your sense of smell or taste), use the 111 online coronavirus service. Follow the self-isolation advice.
Please do not attend your GP practice unless you have an appointment.
If your symptoms are serious, or get worse, use the 111 online coronavirus service to tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
More detail on the underlying health conditions that can make you vulnerable to Covid-19 is available here.
Advice for those who are extremely vulnerable is available here.
NHS
World Health Organization
If you have symptoms of coronavirus (a high temperature, or a new continuous cough, or a loss / change in your sense of smell or taste), use the 111 online coronavirus service. Follow the self-isolation advice.
Please do not attend your GP practice unless you have an appointment.
If your symptoms are serious, or get worse, use the 111 online coronavirus service to tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
More detail on the underlying health conditions that can make you vulnerable to Covid-19 is available here.
Advice for those who are extremely vulnerable is available here.
Welcome to St Austell Healthcare, the GP practice serving the people of St Austell and surrounding villages.
We have 4 separate surgery sites throughout St Austell and beyond:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Help at Hand App
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android). The App and most of the services listed on it are completely free of charge. Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone. Thank you and keep safe. |
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Guide to our services
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If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses and paramedics.
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If you would like to speak to your doctor about an ongoing or non-urgent medical problem you will be added to the list of your usual GP. We aim to call you within 5 working days. A face to face appointment will be arranged with one of our clinicians if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse.
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If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners. In addition to routine appointments and mental health reviews, there is an urgent mental health same day telephone service available.
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Qualified physiotherapists will support you with musculoskeletal problems. They advise you and signpost or refer to other clinicians or services where appropriate.
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We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net.
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Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
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