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Visit our Winter Vaccination page to find out more about this year's programme, which includes three vaccines: RSV, flu and Covid.
Contact your GP practice online
You can use our online contact form to contact your GP practice. Use this service to ask for an appointment, a sick note or a medication review.
The contact form is open from 7am to 6:30pm Monday to Thursday, and 7am to 6pm on Fridays. We close this overnight to ensure patient safety. If you have an urgent issue outside of the surgery hours, please contact 111.
You can use our online contact form to contact your GP practice. Use this service to ask for an appointment, a sick note or a medication review.
- There are questions on the form, which will help the doctor to triage your request.
- Once we have processed your form, we will contact you to let you know the next steps.
- This is the quickest way to make contact with us, and is for both urgent and routine care requests.
The contact form is open from 7am to 6:30pm Monday to Thursday, and 7am to 6pm on Fridays. We close this overnight to ensure patient safety. If you have an urgent issue outside of the surgery hours, please contact 111.
Other online tools
Use the NHS App to:
Use the NHS App to:
- order repeat prescriptions
- view your medical record (including test results)
- book some appointments (smear and blood tests)
- manage your appointments.
New patients can register with the practice online.
The Viso app allows you to share regular measurements such as blood pressure with our team from home.
Primary Care Hub
Dear patients,
In our commitment to improving access to urgent care while preserving continuity for those who need it most, we are pleased to inform you about a new initiative. Working with colleagues from across the Cornwall and Isles of Scilly Integrated Care Board, we have established a Primary Care Hub at our Carlyon Road Health Hub site.
Selected patients may be asked to attend the Primary Care Hub by our reception team. This clinic is additional capacity that has been established to ensure we can cope with seasonal demand and support our wider NHS. We hope this extra capacity will also allow extra focus to support our most unwell, frail, and vulnerable patients.
It's still important that you contact the surgery in the usual way, following which you will be triaged and may be asked to come to the Primary Care Hub at Carlyon Road Health Hub. This is not a walk-in clinic; you need an appointment to be seen.
Thank you for entrusting us with your healthcare needs. We remain dedicated to providing you with excellent care and service.
Warm regards,
The St Austell Healthcare Team
Dear patients,
In our commitment to improving access to urgent care while preserving continuity for those who need it most, we are pleased to inform you about a new initiative. Working with colleagues from across the Cornwall and Isles of Scilly Integrated Care Board, we have established a Primary Care Hub at our Carlyon Road Health Hub site.
Selected patients may be asked to attend the Primary Care Hub by our reception team. This clinic is additional capacity that has been established to ensure we can cope with seasonal demand and support our wider NHS. We hope this extra capacity will also allow extra focus to support our most unwell, frail, and vulnerable patients.
It's still important that you contact the surgery in the usual way, following which you will be triaged and may be asked to come to the Primary Care Hub at Carlyon Road Health Hub. This is not a walk-in clinic; you need an appointment to be seen.
Thank you for entrusting us with your healthcare needs. We remain dedicated to providing you with excellent care and service.
Warm regards,
The St Austell Healthcare Team
Pharmacy First
Visit your local pharmacy for help with seven minor conditions which used to require a GP appointment.
As experts in medicines and managing minor illnesses, pharmacists have been backed by Government and the NHS to provide a new ‘Pharmacy First’ service.
The scheme has just started, and more pharmacies are expected to join soon. Locally, both Day Lewis pharmacies and ASDA pharmacy in St Austell, and the Boots pharmacy in Mevagissey are offering this service.
You can book an appointment online for Day Lewis in St Austell: www.daylewis.co.uk/pharmacy-first/
And walk-in without an appointment for Boots in Mevagissey: www.boots.com/healthhub/a-z-services/pharmacy-first
You can walk-in without an appointment at ASDA pharmacy in St Austell.
This scheme will support people in certain age groups seeking help for sore throats, earache in children, sinusitis, infected insect bites, impetigo, shingles, and urinary tract infections in women.
Under the new service pharmacists can provide advice and, if clinically necessary, will offer an NHS medicine to treat it (NHS prescription charge apply if you normally pay for medicines supplied on prescription). Should the pharmacy team be unable to help, you will be directed to your GP surgery or A&E as appropriate.
As experts in medicines and managing minor illnesses, pharmacists have been backed by Government and the NHS to provide a new ‘Pharmacy First’ service.
The scheme has just started, and more pharmacies are expected to join soon. Locally, both Day Lewis pharmacies and ASDA pharmacy in St Austell, and the Boots pharmacy in Mevagissey are offering this service.
You can book an appointment online for Day Lewis in St Austell: www.daylewis.co.uk/pharmacy-first/
And walk-in without an appointment for Boots in Mevagissey: www.boots.com/healthhub/a-z-services/pharmacy-first
You can walk-in without an appointment at ASDA pharmacy in St Austell.
This scheme will support people in certain age groups seeking help for sore throats, earache in children, sinusitis, infected insect bites, impetigo, shingles, and urinary tract infections in women.
Under the new service pharmacists can provide advice and, if clinically necessary, will offer an NHS medicine to treat it (NHS prescription charge apply if you normally pay for medicines supplied on prescription). Should the pharmacy team be unable to help, you will be directed to your GP surgery or A&E as appropriate.
You can use the NHS Health A-Z information to find out about different conditions and treatments.
There is also useful information on medicines in the NHS Medicines A-Z.
There is also useful information on medicines in the NHS Medicines A-Z.
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