PLEASE DO NOT ATTEND ANY SITE IN PERSON UNLESS YOU HAVE AN APPOINTMENT.
Open for Business
Health is presently uppermost in everyone’s minds. It is important to remember that there are significant health concerns beyond covid-19.
Patients with symptoms that may suggest cancer still need to be investigated. Patients with chest pain that could be a heart attack still need emergency treatment. A patient who has appendicitis still needs treating. Children who are poorly or a concern still need assessing. The surgery remains open to help. Treliske Hospital also has capacity to continue managing urgent issues. You help us to help you by making contact sooner. Earlier treatment invariably gives better results.
The St Austell Healthcare team are very grateful for your support. We continue to be committed to care for you, whatever the nature of your problem. If it turns out that you have something that is not urgent, we can reassure you. We may suggest waiting until covid restrictions are lifted to review you.
But if you think your symptoms need urgent attention, we need to know about them so we can help. If you are unsure, you can use the NHS website, www.nhs.uk, for guidance and information.
The safest way to contact the surgery is by phone (01726 75555) or using eConsult, a simple form on the practice website. You can order prescriptions online, or via email to prescribing.sahc@nhs.net. By staying away from the surgery sites, unless attending an appointment, you are helping to fight covid-19.
Bank Holiday Opening Hours
St Austell Healthcare is proud to be part of the NHS during this challenging time. We are working closely with hospital, community and social care teams to provide care and support to all patients.
The normal practice opening hours continue, with the Hub and our telephone lines open from 8am -8pm on weekdays.
We will be open over the Easter bank holidays as part of the NHS response to COVID-19. Friday 10th April and Monday 13th April Easter bank holiday hours are as follows:
The Carlyon Road Health Hub: 8am – 6:30pm
Wheal Northey: 8:30am – 5:30pm
Park: Reduced service
Foxhole: Closed
Please remember not to visit any of our sites in person unless you have an appointment. Please contact us via telephone on 01726 75555 or via eConsult.
Thank you and stay safe.
St Austell Healthcare is proud to be part of the NHS during this challenging time. We are working closely with hospital, community and social care teams to provide care and support to all patients.
The normal practice opening hours continue, with the Hub and our telephone lines open from 8am -8pm on weekdays.
We will be open over the Easter bank holidays as part of the NHS response to COVID-19. Friday 10th April and Monday 13th April Easter bank holiday hours are as follows:
The Carlyon Road Health Hub: 8am – 6:30pm
Wheal Northey: 8:30am – 5:30pm
Park: Reduced service
Foxhole: Closed
Please remember not to visit any of our sites in person unless you have an appointment. Please contact us via telephone on 01726 75555 or via eConsult.
Thank you and stay safe.
To keep up to date with the latest information on COVID-19, please visit the following websites:
NHS
World Health Organization
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service. Follow the self-isolation advice.
Please do not book a GP appointment or attend your GP practice.
If your symptoms are serious, or get worse, use the 111 online coronavirus service to tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
More detail on the underlying health conditions that can make you vulnerable to Covid-19 is available here.
Advice for those who are extremely vulnerable is available here.
NHS
World Health Organization
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 online coronavirus service. Follow the self-isolation advice.
Please do not book a GP appointment or attend your GP practice.
If your symptoms are serious, or get worse, use the 111 online coronavirus service to tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
More detail on the underlying health conditions that can make you vulnerable to Covid-19 is available here.
Advice for those who are extremely vulnerable is available here.
Welcome to St Austell Healthcare, the GP practice serving the people of St Austell and surrounding villages.
We have 4 separate surgery sites throughout St Austell and beyond:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Receipt of your eConsult will be acknowledged by email, and you will be advised of the next steps. As an indication, our response times are usually as follows: urgent medical problems - same day; routine medical problems - within 5 working days; sick note requests - within 5 working days. For prescribing queries please email prescribing.sahc@nhs.net.
|
Help at Hand App
Please download the Help at Hand App so you have easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android). The App and most of the services listed on it are completely free of charge. Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone. Thank you and keep safe. |
|
|
|
|
Guide to our services
|
Patients who need urgent medical attention within 24 hours will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are often with advanced nurse practitioners, urgent care nurses or paramedics, who will be able to consult with the doctor if needed.
|
|
If you would like to speak to your doctor about an ongoing or non-urgent medical problem you will be added to the list of your usual GP. We aim to call you within 5 working days. A face to face appointment will be arranged with one of our clinicians if needed.
|
|
Patients experiencing mental health difficulties can get help from our qualified mental health practitioners. In addition to routine appointments and mental health reviews, there is an urgent mental health same day telephone service available.
|
|
Qualified physiotherapists support patients with musculoskeletal problems. They advise patients and signpost or refer to other clinicians or services where appropriate.
|
|
We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. They can be contacted by email at prescribing.sahc@nhs.net.
|
|
Social prescribing is a way of linking patients to sources of appropriate, non-clinical support in the community. Some of the initiatives we can refer patients to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
|
|
|