In order to improve our telephone service we are upgrading our phone system. As a result of this work the phone lines will be disconnected for up to 30 minutes on the following days:
Park and Foxhole (including the secretaries' number) - Tuesday 28th January
Carlyon Road Health Hub (the main 01726 75555 switchboard number) - Thursday 30th January
Wheal Northey (including the prescribing line) - Friday 7th February
If you have a medical emergency during these times dial 999.
We are very sorry for any inconvenience caused.
Park and Foxhole (including the secretaries' number) - Tuesday 28th January
Carlyon Road Health Hub (the main 01726 75555 switchboard number) - Thursday 30th January
Wheal Northey (including the prescribing line) - Friday 7th February
If you have a medical emergency during these times dial 999.
We are very sorry for any inconvenience caused.
Receipt of your eConsult will be acknowledged by email, and you will be advised of the next steps. As an indication, our response times are usually as follows: urgent medical problems - same day; routine medical problems - within 5 working days; sick note requests - within 5 working days. For prescribing queries please email prescribing.sahc@nhs.net.
Welcome to St Austell Healthcare, the GP practice serving the people of St Austell and surrounding villages.
We have 4 separate surgery sites throughout St Austell and beyond:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Foxhole, Carpalla Road, Foxhole, St Austell, Cornwall, PL26 7TZ
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Guide to our services
Urgent telephone appointments
We now have urgent telephone triage appointments available to book online. You can request advice on the same day for an acute new medical problem (e.g. an unwell child, persistent coughs, infections, recent onset pain, or a complication of an underlying condition such as asthma, cancer or diabetes).
You can access this via a SystmOne Online account (bring photo ID to reception to arrange), or via the NHS App.
If you have booked an appointment for a telephone call, we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day.
We now have urgent telephone triage appointments available to book online. You can request advice on the same day for an acute new medical problem (e.g. an unwell child, persistent coughs, infections, recent onset pain, or a complication of an underlying condition such as asthma, cancer or diabetes).
You can access this via a SystmOne Online account (bring photo ID to reception to arrange), or via the NHS App.
If you have booked an appointment for a telephone call, we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day.
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