Welcome to St Austell Healthcare.
We offer our patients services from five sites in St Austell, Foxhole and Mevagissey:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Please do not attend any site in person unless you have an appointment.
Please wear a face covering when attending any of our sites.
Please wear a face covering when attending any of our sites.
Nursing Award
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
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PRACTICE UPDATES
22nd March 2021:
Service and Vaccination Programme update for Easter and beyond
Dear Patients,
We wanted to update you with some important changes to our services over the coming weeks.
With the help of our amazing volunteers and hardworking staff we have managed to carry on urgent and routine Primary Care services whilst administering the Covid 19 vaccination programme at Carlyon House. We have also maintained face-to-face contact with our patients in the surgery and at home throughout the pandemic.
Switch to Urgent Only Services over Easter Holidays
The Easter holiday period poses significant workload and staffing pressures for us. We will be administering high numbers of vaccines over this period , meaning that from Wednesday 31st March to Monday 19th of April we will be focusing on urgent clinical matters only. Patients with routine clinical issues will be asked to please consider contacting us after 16th April to help allow us to focus on urgent cases and the vaccination programme. This is in line with Kernow Clinical Commissioning Group (CCG) guidance to practices to prioritise vaccination clinics. It is important that you come forward should you consider your problem to be urgent. As usual, you will be triaged by one of our experienced clinicians, so please contact us if you are in any doubt.
We are taking these measures to maintain vital medical services for those who need it most during this uniquely busy time.
Vaccination Programme
Over 14,000 St Austell Healthcare patients have now had their first vaccination and we are about to embark in earnest on administering second doses.
With some support from the Mass Vaccination Centres in Wadebridge and Stithians, we are currently committed to administering 1st and 2nd dose vaccines to all patients over the age of 50 and those in at risk groups (Cohorts 1-9). This commits us to vaccinating until the end of May 2021. We are waiting to hear about our role in vaccinating beyond these groups but will keep you updated as details emerge.
What to Expect as Lockdown Eases – Improving Continuity and Maintaining Access
With vaccination clinics and unpredictable staffing levels over the pandemic, planning rotas across our sites has been a challenge. We have therefore operated a clinical system where by routine problems are entered on to a list to be dealt with by the available clinicians on a given day.
After Easter we will be moving back to routine issues being directed to named doctors. We know that continuity of care is valued by patients and improves quality of care. Routine issues will take an average of 3-5 working days to be dealt with.
As always, clinically urgent matters will be dealt with on the day by our on-call team.
Other News
Alongside training and up-skilling our existing staff, we have recruited two new permanent doctors, two paramedics, two nurses and an extra Mental Health Practitioner to join our team over recent months to meet current and anticipated future high levels of demand for care. We will be reinstating many of the chronic disease reviews and support groups that have been paused during the pandemic.
Whilst our services should return to normal promptly, we can expect many hospital services to have changed (e.g. more telephone consultant appointments) and to experience delays.
There is no doubt that the Pandemic has brought health and social care partners closer together and we are committed to maintaining those relationships and improving patient journeys.
Most importantly though, we’re looking forward to seeing day to day life resuming and, (supported by our pioneering social prescribing team) our amazing community groups reforming, helping us all to feel happier and healthier.
In Summary
• Switch to urgent only clinical services 31/03/21 – 19/04/21.
• Please come forward early if you believe your problem is urgent.
• Please respond to vaccination invites and remember you can change your mind about having the vaccine any time, just contact us.
• Expect a return to normal GP services as lockdown measures ease, with routine matters dealt with by named doctors.
Kind Regards
Dr Taylor, Dr Gray and Dr Smith, on behalf of the partners.
Service and Vaccination Programme update for Easter and beyond
Dear Patients,
We wanted to update you with some important changes to our services over the coming weeks.
With the help of our amazing volunteers and hardworking staff we have managed to carry on urgent and routine Primary Care services whilst administering the Covid 19 vaccination programme at Carlyon House. We have also maintained face-to-face contact with our patients in the surgery and at home throughout the pandemic.
Switch to Urgent Only Services over Easter Holidays
The Easter holiday period poses significant workload and staffing pressures for us. We will be administering high numbers of vaccines over this period , meaning that from Wednesday 31st March to Monday 19th of April we will be focusing on urgent clinical matters only. Patients with routine clinical issues will be asked to please consider contacting us after 16th April to help allow us to focus on urgent cases and the vaccination programme. This is in line with Kernow Clinical Commissioning Group (CCG) guidance to practices to prioritise vaccination clinics. It is important that you come forward should you consider your problem to be urgent. As usual, you will be triaged by one of our experienced clinicians, so please contact us if you are in any doubt.
We are taking these measures to maintain vital medical services for those who need it most during this uniquely busy time.
Vaccination Programme
Over 14,000 St Austell Healthcare patients have now had their first vaccination and we are about to embark in earnest on administering second doses.
With some support from the Mass Vaccination Centres in Wadebridge and Stithians, we are currently committed to administering 1st and 2nd dose vaccines to all patients over the age of 50 and those in at risk groups (Cohorts 1-9). This commits us to vaccinating until the end of May 2021. We are waiting to hear about our role in vaccinating beyond these groups but will keep you updated as details emerge.
What to Expect as Lockdown Eases – Improving Continuity and Maintaining Access
With vaccination clinics and unpredictable staffing levels over the pandemic, planning rotas across our sites has been a challenge. We have therefore operated a clinical system where by routine problems are entered on to a list to be dealt with by the available clinicians on a given day.
After Easter we will be moving back to routine issues being directed to named doctors. We know that continuity of care is valued by patients and improves quality of care. Routine issues will take an average of 3-5 working days to be dealt with.
As always, clinically urgent matters will be dealt with on the day by our on-call team.
Other News
Alongside training and up-skilling our existing staff, we have recruited two new permanent doctors, two paramedics, two nurses and an extra Mental Health Practitioner to join our team over recent months to meet current and anticipated future high levels of demand for care. We will be reinstating many of the chronic disease reviews and support groups that have been paused during the pandemic.
Whilst our services should return to normal promptly, we can expect many hospital services to have changed (e.g. more telephone consultant appointments) and to experience delays.
There is no doubt that the Pandemic has brought health and social care partners closer together and we are committed to maintaining those relationships and improving patient journeys.
Most importantly though, we’re looking forward to seeing day to day life resuming and, (supported by our pioneering social prescribing team) our amazing community groups reforming, helping us all to feel happier and healthier.
In Summary
• Switch to urgent only clinical services 31/03/21 – 19/04/21.
• Please come forward early if you believe your problem is urgent.
• Please respond to vaccination invites and remember you can change your mind about having the vaccine any time, just contact us.
• Expect a return to normal GP services as lockdown measures ease, with routine matters dealt with by named doctors.
Kind Regards
Dr Taylor, Dr Gray and Dr Smith, on behalf of the partners.
16th March 2021:
⭐️First dose update⭐️
We would like to share some data with you on the progress of Covid vaccinations for our patients. The following are the percentages of each group who have received their first vaccine. We will soon be starting on second vaccinations, and will be contacting patients to arrange this.
Age over 80 = 97%
Age 75-79 = 96%
Age 70-74 = 96%
Age 65 - 69 = 94%
Age 60 - 64 = 90%
Clinically extremely vulnerable = 94%
At risk = 79%
Carers = 72%
NHS and social care workers = 86%
We are currently still working through the following groups:
Age 55 - 59 = 67%
Age 50 - 54 = 42%
(If you are age 50 or over and still waiting for a vaccination appointment, please email your name, date of birth and mobile number to info.sahc@nhs.net).
A massive thank you to everyone involved.
⭐️First dose update⭐️
We would like to share some data with you on the progress of Covid vaccinations for our patients. The following are the percentages of each group who have received their first vaccine. We will soon be starting on second vaccinations, and will be contacting patients to arrange this.
Age over 80 = 97%
Age 75-79 = 96%
Age 70-74 = 96%
Age 65 - 69 = 94%
Age 60 - 64 = 90%
Clinically extremely vulnerable = 94%
At risk = 79%
Carers = 72%
NHS and social care workers = 86%
We are currently still working through the following groups:
Age 55 - 59 = 67%
Age 50 - 54 = 42%
(If you are age 50 or over and still waiting for a vaccination appointment, please email your name, date of birth and mobile number to info.sahc@nhs.net).
A massive thank you to everyone involved.
19th January 2021:
Dear Patients,
Cornwall and our NHS currently face the peak of the Covid –19 pandemic. We have also begun the delivery of the Covid vaccination programme at Carlyon House and in the local care homes. We would like to update you on our services, progress with the vaccinations and provide some advice on what to expect from St Austell Healthcare over the coming weeks. We will at this time be prioritising the Covid vaccination programme and the most urgent health needs of our patients.
In line with regional and national NHS directives, our priorities over coming months are to:
Working with our patients
Here are some suggestions of how we can all work together to achieve the above aims:
Our Work
This time of year is a naturally busy time for the NHS and in the first week of January, St Austell Healthcare:
Many ‘usual’ core services like cervical smears, baby checks and immunisations, wound care, INR tests and of course our triage services continue as normal.
Referrals
If you have been referred to Royal Cornwall Hospital for specialist treatment, you can view the time taken to receive this at:
https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/
There is also an Elective Care Hotline which you can ring if there is a change in your condition whilst you are awaiting to be seen by a specialist. The number enables you to directly contact the hospital so your case can be appropriately prioritised.
Hotline number: 0800 0357777
We are extremely proud to be part of such a caring community during this pandemic. We feel the end of the pandemic is now in sight but acknowledge our toughest weeks are ahead of us and we ask you to work with us by following the above guidance to beat the virus.
Dr Stewart Smith, Dr Steve Gray and Dr Clare Taylor on behalf of the Partners
St Austell Healthcare
Dear Patients,
Cornwall and our NHS currently face the peak of the Covid –19 pandemic. We have also begun the delivery of the Covid vaccination programme at Carlyon House and in the local care homes. We would like to update you on our services, progress with the vaccinations and provide some advice on what to expect from St Austell Healthcare over the coming weeks. We will at this time be prioritising the Covid vaccination programme and the most urgent health needs of our patients.
In line with regional and national NHS directives, our priorities over coming months are to:
- Provide safe and responsive care, prioritising those with highest clinical need.
- Rapidly and safely administer the Covid Vaccine.
- Provide equitable access to essential services for all, including the most vulnerable in our community.
Working with our patients
Here are some suggestions of how we can all work together to achieve the above aims:
- Come forward early if you feel you or a loved one is seriously unwell. Do not delay contacting us, we want to know if you are unwell.
- We will endeavour to respond to your health needs in a timely manner; but would be grateful for your patience when we are responding to non-urgent problems.
- Unless given clear instructions to do so, do not attend our sites if you have symptoms of Covid or have been in close contact with a confirmed or suspected case within the last 10 days.
- Do not attend our sites if you have been told to self-isolate.
- Do not call us about when to expect your Covid Vaccination; we will contact you as soon as you are eligible and we have confirmation of a vaccine delivery. We are advised with only a few days’ notice when a delivery will arrive so we will contact you to book an appointment. Please do not attend any of our sites without an appointment.
- Follow current Government guidance at all times.
- Please show respect to our staff- they are here to help you and have worked tirelessly throughout the pandemic to maintain services for you.
Our Work
This time of year is a naturally busy time for the NHS and in the first week of January, St Austell Healthcare:
- Received around 4000 phone calls.
- Saw over 950 people at face to face appointments and spoke to thousands more patients over the telephone.
- Conducted over 100 home visits to housebound patients.
- Processed over 2500 blood tests, x-ray results and letters.
- Processed over 5000 prescription requests.
- Re-established volunteer support for isolated and vulnerable patients using our social prescribing team and their group of volunteers
Many ‘usual’ core services like cervical smears, baby checks and immunisations, wound care, INR tests and of course our triage services continue as normal.
Referrals
If you have been referred to Royal Cornwall Hospital for specialist treatment, you can view the time taken to receive this at:
https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/
There is also an Elective Care Hotline which you can ring if there is a change in your condition whilst you are awaiting to be seen by a specialist. The number enables you to directly contact the hospital so your case can be appropriately prioritised.
Hotline number: 0800 0357777
We are extremely proud to be part of such a caring community during this pandemic. We feel the end of the pandemic is now in sight but acknowledge our toughest weeks are ahead of us and we ask you to work with us by following the above guidance to beat the virus.
Dr Stewart Smith, Dr Steve Gray and Dr Clare Taylor on behalf of the Partners
St Austell Healthcare
Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Guide to our services
Urgent Care If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses and paramedics.
Routine Care If you would like to speak to your doctor about an ongoing or non-urgent medical problem your request will be sent to your GP. We will call you back , and a face to face or telephone appointment will be arranged if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse.
Mental Health Practitioners If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners.
Physiotherapist Our qualified physiotherapist will support you with musculoskeletal problems. She will advise you and signpost or refer to other clinicians or services where appropriate.
Prescribing Team We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net.
Social Prescribing Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
Help at Hand App
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android).
The App and most of the services listed on it are completely free of charge.
Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.
Thank you and keep safe.
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android).
The App and most of the services listed on it are completely free of charge.
Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.
Thank you and keep safe.
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