Welcome to St Austell Healthcare.
We offer our patients services from five sites in St Austell, Foxhole and Mevagissey:
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
The Carlyon Road Health Hub, 14 Carlyon Road, St Austell, Cornwall, PL25 4EG
Wheal Northey, 1 Wheal Northey, St Austell, Cornwall, PL25 3EF
Park, 19 Bridge Road, St Austell, Cornwall, PL25 5HE
Mevagissey, River St, Mevagissey, Saint Austell PL26 6UE
Foxhole, Carpalla, Foxhole, St Austell, Cornwall, PL26 7TY
All our surgeries have suitable access for disabled patients, and have hearing loops available in the receptions.
Please do not attend any site in person unless you have an appointment.
Please wear a face covering when attending any of our sites.
Please wear a face covering when attending any of our sites.
Nursing Award
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
Well done to our amazing nursing team for winning a South West Practice Nursing award. The award is for "Working Collaboratively Towards the Future".
|
|
|
PRACTICE UPDATES
25th February 2021:
***Covid vaccination update***
If you are in cohorts 5 (over 65s) or 6 (at-risk groups age 16-64) and have not yet arranged a Covid vaccination appointment, please call us to arrange an appointment at Carlyon House. You can call on the main switchboard number, 01726 75555.
Thank you.
***Covid vaccination update***
If you are in cohorts 5 (over 65s) or 6 (at-risk groups age 16-64) and have not yet arranged a Covid vaccination appointment, please call us to arrange an appointment at Carlyon House. You can call on the main switchboard number, 01726 75555.
Thank you.
12th February 2021:
Covid vaccination update for the at-risk groups (cohort 6)
We have sent out some text message invites for the at-risk groups in cohort 6.
Your text message will look like the image below. Please note that we will never ask for your bank details.
Covid vaccination update for the at-risk groups (cohort 6)
We have sent out some text message invites for the at-risk groups in cohort 6.
Your text message will look like the image below. Please note that we will never ask for your bank details.
10th February 2021:
We thought you might be interested in the following information.
To date the percentage of our patients to receive the first dose of Covid vaccination is as follows:
Over 80s: 95%
Over 75s: 94%
Over 70s: 92%
Clinically extremely vulnerable: 89%
We aim to finish vaccinating the housebound patients in these groups by the end of the week.
Depending on vaccine delivery, we hope to vaccinate group 5 (over 65s) by the end of February, followed by group 6 (at risk groups age 16 - 64) during March.
Plans are also in place to ensure the recall of patients for their second doses within the 12 weeks advised by the Government.
Thank you for your ongoing support.
We thought you might be interested in the following information.
To date the percentage of our patients to receive the first dose of Covid vaccination is as follows:
Over 80s: 95%
Over 75s: 94%
Over 70s: 92%
Clinically extremely vulnerable: 89%
We aim to finish vaccinating the housebound patients in these groups by the end of the week.
Depending on vaccine delivery, we hope to vaccinate group 5 (over 65s) by the end of February, followed by group 6 (at risk groups age 16 - 64) during March.
Plans are also in place to ensure the recall of patients for their second doses within the 12 weeks advised by the Government.
Thank you for your ongoing support.
19th January 2021:
Dear Patients,
Cornwall and our NHS currently face the peak of the Covid –19 pandemic. We have also begun the delivery of the Covid vaccination programme at Carlyon House and in the local care homes. We would like to update you on our services, progress with the vaccinations and provide some advice on what to expect from St Austell Healthcare over the coming weeks. We will at this time be prioritising the Covid vaccination programme and the most urgent health needs of our patients.
In line with regional and national NHS directives, our priorities over coming months are to:
Working with our patients
Here are some suggestions of how we can all work together to achieve the above aims:
Our Work
This time of year is a naturally busy time for the NHS and in the first week of January, St Austell Healthcare:
Many ‘usual’ core services like cervical smears, baby checks and immunisations, wound care, INR tests and of course our triage services continue as normal.
Referrals
If you have been referred to Royal Cornwall Hospital for specialist treatment, you can view the time taken to receive this at:
https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/
There is also an Elective Care Hotline which you can ring if there is a change in your condition whilst you are awaiting to be seen by a specialist. The number enables you to directly contact the hospital so your case can be appropriately prioritised.
Hotline number: 0800 0357777
Covid 19 Vaccination Progress
We’re proud to be one of three first wave vaccination sites in Cornwall, ensuring our patients have been amongst the first in the country to receive the vaccine. Clinics are limited by vaccine supplies and eligibility. The cohorts we will be vaccinating up until Mid-February are:
We are set up to rapidly administer the vaccine as vaccine supply is ramped up over coming weeks. We have already vaccinated over 1600 patients including around 270 care home residents. Some patients have received their second dose if their appointments were booked before the change in guidance on second doses.
We have no jurisdiction over who receives the vaccine first. This is decided by the Joint Committee for vaccinations and immunisations (JCVI) and is the same nationally.
We are extremely proud to be part of such a caring community during this pandemic. We feel the end of the pandemic is now in sight but acknowledge our toughest weeks are ahead of us and we ask you to work with us by following the above guidance to beat the virus.
Dr Stewart Smith, Dr Steve Gray and Dr Clare Taylor on behalf of the Partners
St Austell Healthcare
Dear Patients,
Cornwall and our NHS currently face the peak of the Covid –19 pandemic. We have also begun the delivery of the Covid vaccination programme at Carlyon House and in the local care homes. We would like to update you on our services, progress with the vaccinations and provide some advice on what to expect from St Austell Healthcare over the coming weeks. We will at this time be prioritising the Covid vaccination programme and the most urgent health needs of our patients.
In line with regional and national NHS directives, our priorities over coming months are to:
- Provide safe and responsive care, prioritising those with highest clinical need.
- Rapidly and safely administer the Covid Vaccine.
- Provide equitable access to essential services for all, including the most vulnerable in our community.
Working with our patients
Here are some suggestions of how we can all work together to achieve the above aims:
- Come forward early if you feel you or a loved one is seriously unwell. Do not delay contacting us, we want to know if you are unwell.
- We will endeavour to respond to your health needs in a timely manner; but would be grateful for your patience when we are responding to non-urgent problems.
- Unless given clear instructions to do so, do not attend our sites if you have symptoms of Covid or have been in close contact with a confirmed or suspected case within the last 10 days.
- Do not attend our sites if you have been told to self-isolate.
- Do not call us about when to expect your Covid Vaccination; we will contact you as soon as you are eligible and we have confirmation of a vaccine delivery. We are advised with only a few days’ notice when a delivery will arrive so we will contact you to book an appointment. Please do not attend any of our sites without an appointment.
- Follow current Government guidance at all times.
- Please show respect to our staff- they are here to help you and have worked tirelessly throughout the pandemic to maintain services for you.
Our Work
This time of year is a naturally busy time for the NHS and in the first week of January, St Austell Healthcare:
- Received around 4000 phone calls.
- Saw over 950 people at face to face appointments and spoke to thousands more patients over the telephone.
- Conducted over 100 home visits to housebound patients.
- Processed over 2500 blood tests, x-ray results and letters.
- Processed over 5000 prescription requests.
- Re-established volunteer support for isolated and vulnerable patients using our social prescribing team and their group of volunteers
Many ‘usual’ core services like cervical smears, baby checks and immunisations, wound care, INR tests and of course our triage services continue as normal.
Referrals
If you have been referred to Royal Cornwall Hospital for specialist treatment, you can view the time taken to receive this at:
https://www.royalcornwall.nhs.uk/visiting-hospitals/outpatients/im-waiting-for-an-outpatient-appointment/
There is also an Elective Care Hotline which you can ring if there is a change in your condition whilst you are awaiting to be seen by a specialist. The number enables you to directly contact the hospital so your case can be appropriately prioritised.
Hotline number: 0800 0357777
Covid 19 Vaccination Progress
We’re proud to be one of three first wave vaccination sites in Cornwall, ensuring our patients have been amongst the first in the country to receive the vaccine. Clinics are limited by vaccine supplies and eligibility. The cohorts we will be vaccinating up until Mid-February are:
- Cohort 1: those over 65 years of age in care homes and their carers
- Cohort 2: everyone older than 80 and health and social care staff
- Cohort 3: all those over 75
- Cohort 4: people over 70, those who are shielding, and adults with Down’s Syndrome.
We are set up to rapidly administer the vaccine as vaccine supply is ramped up over coming weeks. We have already vaccinated over 1600 patients including around 270 care home residents. Some patients have received their second dose if their appointments were booked before the change in guidance on second doses.
We have no jurisdiction over who receives the vaccine first. This is decided by the Joint Committee for vaccinations and immunisations (JCVI) and is the same nationally.
We are extremely proud to be part of such a caring community during this pandemic. We feel the end of the pandemic is now in sight but acknowledge our toughest weeks are ahead of us and we ask you to work with us by following the above guidance to beat the virus.
Dr Stewart Smith, Dr Steve Gray and Dr Clare Taylor on behalf of the Partners
St Austell Healthcare
In this video Dr Brenton and Dr Murphy explain the changes to how we are working in light of Covid-19, and some of the measures in place to keep you safe if you do need to attend an appointment in person.
|
|
Receipt of your eConsult will be acknowledged by email, and we will advise you of the next steps. As an indication, our response times are usually as follows: the same day for urgent medical problems; or within 5 working days for routine medical problems / sick note requests. For prescribing queries please email prescribing.sahc@nhs.net.
Guide to our services
Urgent Care If you need urgent medical attention within 24 hours you will be added to the ‘on the day’ list. This list is triaged by the duty doctors. Appointments are with our urgent care team, which includes doctors, advanced nurse practitioners, urgent care nurses and paramedics.
Routine Care If you would like to speak to your doctor about an ongoing or non-urgent medical problem your request will be sent to your GP. We will call you back , and a face to face or telephone appointment will be arranged if needed. You can also arrange routine reviews for conditions such as asthma, COPD or diabetes, and these will be with a specialist nurse.
Mental Health Practitioners If you experience mental health difficulties you can get help and signposting from our qualified mental health practitioners.
Physiotherapist Our qualified physiotherapist will support you with musculoskeletal problems. She will advise you and signpost or refer to other clinicians or services where appropriate.
Prescribing Team We have a dedicated prescribing team helping with all of your prescription and medication requests or queries. Our clinical pharmacists can help with medication advice. They can be contacted by email at prescribing.sahc@nhs.net.
Social Prescribing Social prescribing is a way of linking you to sources of non-clinical support in the community. Some of the initiatives we can refer you to include: walking groups, support groups, exercise classes, gardening groups and gym activities.
Help at Hand App
The Help at Hand App provides you with easy access to the latest support services available in St Austell, by telephone and online. This App is available via the App Store (iPhone, iPad) or Google Play (Android). The App and most of the services listed on it are completely free of charge. Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone. Thank you and keep safe. |
|
|
|
|