Services
We offer different types of care to meet your needs:
- Urgent Care: For if you need urgent medical attention within 24 hours. Our duty doctors will triage your case. You may have an appointment with our urgent care team, which includes doctors, urgent care nurses, paramedics, and other healthcare professionals. The urgent care team are based at the Carlyon Road Health Hub.
- Routine Care: For non-urgent or ongoing medical problems. Your case will reviewed by your usual GP. We will arrange a telephone or face-to-face appointment if needed. We also offer routine reviews for conditions such as asthma, COPD or diabetes with our specialist nurses.
- Mental Health Practitioners: For mental health difficulties. Our experienced practitioners can offer help and signposting.
- Physiotherapist: For musculoskeletal problems. Physiotherapists will diagnose your problem, and refer you to other services if needed.
- Prescribing Team: For prescription requests and medication management. We have a team of prescribing clerks and clinical pharmacists.
- Social Prescribing: For help accessing non-clinical support in the community. Local opportunities include walking groups, support groups, exercise classes, gardening groups, gym activities and much more.
Blood Tests: If you need a blood test, appointments are available across our sites. It is essential to make an appointment, and this can be done by calling 01726 75555 or by booking online.
Please inform the receptionist if you have been asked to make a fasting blood test appointment. This will ensure an early appointment is offered to you. We provide some ‘on the day’ urgent blood tests to patients at the request of a doctor, as well as booked appointments and INR clinics.
Blood test results are available online if you have a SystmOne online account or the NHS App, or by phoning 01726 75555 after 2pm Monday to Friday.
Please inform the receptionist if you have been asked to make a fasting blood test appointment. This will ensure an early appointment is offered to you. We provide some ‘on the day’ urgent blood tests to patients at the request of a doctor, as well as booked appointments and INR clinics.
Blood test results are available online if you have a SystmOne online account or the NHS App, or by phoning 01726 75555 after 2pm Monday to Friday.
Warfarin Monitoring (INR): Our Warfarin monitoring (INR) clinics are held across our sites, and booking is essential. Housebound patients who are requiring INR testing will have their blood taken by the District Nursing Team.
Blood Tests: If you need a blood test, appointments are available across our sites. You must book an appointment. If a clinician has told you to book a blood test, you can book one online via the NHS App. You can also send an online request, or contact our reception via 01726 75555 or in person at any of our sites.
Please let us know if you have to make a fasting blood test appointment. This will ensure an early appointment is offered to you. There are some ‘on the day’ urgent blood tests, as well as booked appointments and INR clinics.
Blood test results are available online on the NHS App. You can also send an online request, or phone us on 01726 75555 after 2pm Monday to Friday.
Warfarin Monitoring (INR): Warfarin monitoring (INR) clinics are held across our sites. Booking is needed. Housebound patients will have their blood taken by the District Nursing Team.
MSU (Mid Stream Urine) Tests: Mid-Stream Urine Samples (MSUs) need to have been requested by a clinician. Please bring these samples into reception before 12:00 Monday to Friday. Please note that we are not able to process samples on a Saturday. Please use a sterile container.
Women aged 16-65 can take urine samples to a local pharmacy, and they may be able to give antibiotic treatment. Please visit your local pharmacy if you have two of the following symptoms:
pain passing urine, passing more urine at night, cloudy urine.
You will need to contact the surgery if you have any of the pharmacy exclusion criteria:
pregnant, breastfeeding, previous UTI in the last 3 months, recurrent UTI (2 in the last 3 months, or 3 in the last 6 months), allergy to Nitrofurantoin, fever, vomiting, flu like symptoms, back pain, confusion, are already on antibiotics, new vaginal discharge, diabetes, catheter, kidney, liver or lung disease.
Stool Samples: Stool samples must have been requested by a clinician. These samples should be brought into reception before 12:00 Monday to Friday. Please note that we are not able to process samples on a Saturday. Please use a sterile container.
Please let us know if you have to make a fasting blood test appointment. This will ensure an early appointment is offered to you. There are some ‘on the day’ urgent blood tests, as well as booked appointments and INR clinics.
Blood test results are available online on the NHS App. You can also send an online request, or phone us on 01726 75555 after 2pm Monday to Friday.
Warfarin Monitoring (INR): Warfarin monitoring (INR) clinics are held across our sites. Booking is needed. Housebound patients will have their blood taken by the District Nursing Team.
MSU (Mid Stream Urine) Tests: Mid-Stream Urine Samples (MSUs) need to have been requested by a clinician. Please bring these samples into reception before 12:00 Monday to Friday. Please note that we are not able to process samples on a Saturday. Please use a sterile container.
Women aged 16-65 can take urine samples to a local pharmacy, and they may be able to give antibiotic treatment. Please visit your local pharmacy if you have two of the following symptoms:
pain passing urine, passing more urine at night, cloudy urine.
You will need to contact the surgery if you have any of the pharmacy exclusion criteria:
pregnant, breastfeeding, previous UTI in the last 3 months, recurrent UTI (2 in the last 3 months, or 3 in the last 6 months), allergy to Nitrofurantoin, fever, vomiting, flu like symptoms, back pain, confusion, are already on antibiotics, new vaginal discharge, diabetes, catheter, kidney, liver or lung disease.
Stool Samples: Stool samples must have been requested by a clinician. These samples should be brought into reception before 12:00 Monday to Friday. Please note that we are not able to process samples on a Saturday. Please use a sterile container.