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Prescriptions

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 You can order a prescription online via the NHS App.
You can also use SystmOnline. The NHS app allows you to access a range of NHS services including repeat prescription ordering and can be downloaded on your smartphone or tablet. You can also check if repeat prescriptions have been approved and sent to your usual pharmacy. For those patients without a smartphone or tablet you can also access the same services in a web browser here:  www.nhs.uk/nhs-app/account/

Please order your repeat medication 7 days before it is due.
If you have an urgent request for medicines, please mark your request as urgent.
If you are ordering medication early, please include an explanation.

We try to process all repeat prescriptions requests with 3 working days. If your prescription requires a review or is complex your request may take up to 7 days to process.

​Your pharmacy might take a few days to dispense your medication. There are ongoing shortages of common medicines coming into the UK. Please give them extra time to avoid running out.

When you ask for a repeat medicine, if the doctor says a review is needed, they'll give you one last prescription. This gives you time to set up an appointment for a medication review. ​
MEDICATION SHORTAGES

Ozempic (semaglutide), Trulicity (dulaglutide) and Victoza (liraglutide) for the treatment of diabetes.


Please be aware of the following national medication shortages:
Ozempic (semaglutide), Trulicity (dulaglutide) and Victoza (liraglutide) for the treatment of diabetes.
 
Ozempic (semaglutide), Trulicity (dulaglutide) and Victoza (liraglutide) are unavailable across the country. No stock is due to be available for the foreseeable future. We are placing affected patients on a waiting list to consider other options. Keep taking your other meds as usual. We'll review your medication and get in touch as soon as possible. There is no need to contact us directly.

We know that some pharmacies have sourced Trulicity 1.5mg pens. If you're prescribed this, please ask your regular pharmacy.

Utrogestan (micronised progesterone) 100mg capsules
 
Utrogestan capsules are currently in short supply across the UK. There will be intermittent supply until the end of the year. To manage this shortage, we are limiting the quantity we issue to each patient to a month's supply.
 
If you are taking Utrogestan capsules as part of your Hormone Replacement Therapy (HRT), it is very important that you continue to take it and do not continue oestrogen alone. Progesterone helps keep the uterus lining thin, reducing the risk of cancer.
 
If you pay for your prescriptions, consider getting an HRT prescription prepayment certificate. It covers a year's worth of HRT for the price of two prescriptions. See here for more details: NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA
​
Please be reassured that we are keeping in regular contact with the local pharmacies to try to ensure continued supply for all patients.

Nominated pharmacy
You can pick the pharmacy where your prescription is sent. Change it through the NHS App, your pharmacy, or by emailing our prescribing team.

​NHS eRepeats
If you or someone you look after takes the same medicines regularly, you might use eRepeats with your chosen pharmacy. We can allow your pharmacy to provide your steady repeat medicines, so you don't need to ask for a new prescription each time you need more.

If you would like further information about eRepeats, please contact your local pharmacy or our prescribing team.

​
Online
You can order repeat prescriptions and view your orders online via the NHS App. 
You can download and register with the NHS App at home. 

​
Email 
From 1st January 2024 we will no longer be accepting emails to request routine repeat medication. Urgent requests or prescribing queries can be made via our online form.

​Submit a Counterfoil
Hand in the counterfoil at any of our locations using the post boxes. If you've lost it, fill out a Prescription Request Form, available at reception.

​Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.
Pill Review Request Form
If you've been using the progesterone-only pill and want to keep taking it, you can use this form to ask for your prescription. No appointment needed. Please send the completed form to [email protected].
If you take the Combined Oral Contraceptive Pill a review appointment may be required. The common brand names are listed on the form to help with you.
Progesterone Only Pill form - Word Document
File Size: 45 kb
File Type: docx
Download File

                   What can the community pharmacy help with?

Condition

Pharmacy can help

Pharmacy can’t help

Bites / stings

Bee or wasp sting

Stings with minor redness

Stings with minor swelling

Drowsy / fever / fast heart rate

Severe swellings or cramps

Colds

Cold sores

Coughs

Flu-like symptoms

Sore throat

Lasted +3 weeks

Shortness of breath

Chest pain

Unable to swallow

Congestion

Blocked or runny nose

Constant need to clear throat

Excess mucus

Hay fever

Lasted +3 weeks

Shortness of breath

1 side obstruction

Facial swelling

Ear

Earache

Ear wax

Blocked ear

Hearing problems

Something may be in the ear canal

Discharge

Severe pain

Deafness

Vertigo

Eye

Conjunctivitis

Dry / sore tired eyes

Red or irritable eye

Sticky eye

Eyelid problems

Watery / runny eyes

Severe pain

Pain 1 side only

Light sensitivity

Reduced vision

Gastric / bowel

Constipation

Diarrhoea

Infant colic

Heartburn

Indigestion

Haemorrhoids

Rectal pain

Vomiting or nausea

Severe / ongoing

Lasted +6 weeks

Patient +55 years

Blood

Weight loss

General

Hayfever

Sleeping difficulties

Tiredness

Severe / ongoing

Gynae / thrush

Cystitis

Vaginal discharge

Vaginal itch or soreness

Diabetic / pregnant

Under 16 / over 60

Unexplained bleeding

Pharmacy treatment not worked

Had thrush 2x in last 6 months

Pain

Acute pain

Ankle or foot pain

Headache

Hip pain or swelling

Knee or leg pain

Lower back pain

Lower limb pain

Migraine

Shoulder pain

Sprains and strains

Thigh or buttock pain

Wrist, hand or finger pain

 

Severe or urgent

Ongoing for + 3 weeks

Chest pain / pain radiating into the shoulder

Pharmacy treatment not worked

Sudden onset

Skin

Acne, spots and pimples

Athlete’s foot

Blisters on foot

Dermatitis / dry skin

Hair loss

Hay fever

Nappy rash

Oral thrush

Rash – allergy

Ringworm / threadworm

Scabies

Skin dressings

Skin rash

Warts / verrucae

Wound problems

Severe / urgent

Ongoing + 3 weeks

Pharmacy treatment not worked

Skin lesions / blisters with discharge

Diabetes related?

Mouth / throat

Cold sore blisters

Flu-like symptoms

Hoarseness

Mouth ulcers

Sore mouth

Sore throat

Oral thrush

Teething

Toothache

Lasted +10 days

Swollen painful gums

Sores inside mouth

Unable to swallow

Patient has poor immune system

Voice change

Swelling

Ankle or foot swelling

Lower limb swelling

Thigh or buttock swelling

Toe pain or swelling

Wrist, hand or finger swelling

Severe or urgent

Ongoing for +3 weeks

Discolouration to skin

Pharmacy treatment not worked

Recent travel abroad

 

You can find your nearest pharmacy on the NHS website.
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