Accessibility statement for St Austell Healthcare
This accessibility statement applies to the St Austell Healthcare website.
This website is run by St Austell Healthcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via:
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
St Austell Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Info and relationships.
The element ID is not unique, and the font tag is used to format text. This fails WCAG 2.1 success criterion 1.3.1.
Parsing.
The element ID is not unique. This fails WCAG 2.1 success criterion 4.1.1.
We have built the St Austell Healthcare website using an online website builder, and rely on the coding of the website builder. We will make another assessment when the supplier contract is up for renewal, likely to be in December 2023.
Disproportionate Burden
Navigation and accessing information.
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
Interactive tools and transactions.
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
We have built the St Austell Healthcare website using an online website builder, and rely on the coding of the website builder. We believe that fixing these issues now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in December 2023.
Content that’s not within the scope of the accessibility regulations.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
This statement was prepared on 1st September 2020. It was last reviewed on 30th December 2021.
This website was last tested on 30th December 2021. The test was carried out by St Austell Healthcare. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.
We used this approach to deciding on a sample of pages to test: sampling of the highest traffic website pages.
This accessibility statement applies to the St Austell Healthcare website.
This website is run by St Austell Healthcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- there’s a limit to how far you can magnify the map on our ‘new patients’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email reception.sahc@nhs.net
- call 01726 75555
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via:
- email reception.sahc@nhs.net
- call 01726 75555
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
St Austell Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Info and relationships.
The element ID is not unique, and the font tag is used to format text. This fails WCAG 2.1 success criterion 1.3.1.
Parsing.
The element ID is not unique. This fails WCAG 2.1 success criterion 4.1.1.
We have built the St Austell Healthcare website using an online website builder, and rely on the coding of the website builder. We will make another assessment when the supplier contract is up for renewal, likely to be in December 2023.
Disproportionate Burden
Navigation and accessing information.
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
Interactive tools and transactions.
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
We have built the St Austell Healthcare website using an online website builder, and rely on the coding of the website builder. We believe that fixing these issues now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in December 2023.
Content that’s not within the scope of the accessibility regulations.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
This statement was prepared on 1st September 2020. It was last reviewed on 30th December 2021.
This website was last tested on 30th December 2021. The test was carried out by St Austell Healthcare. We tested the site using the Chrome extension application ‘Site Improver Accessibility Checker’. The website also went under manual testing.
We used this approach to deciding on a sample of pages to test: sampling of the highest traffic website pages.