Usual Doctor
Every patient will have a “Usual Doctor” – this is your named Doctor and they will oversee your care. If you do not know who your “Usual Doctor” is you can ask reception and they will be able to tell you.
You can ask to see any of our doctors and we will do our best to accommodate you. You can also request to change your usual GP.
You can ask to see any of our doctors and we will do our best to accommodate you. You can also request to change your usual GP.
Specialist staff
Mental Health Practitioners
Patients experiencing mental health difficulties can get help from our qualified mental health practitioners. In addition to routine appointments and mental health reviews, there is an urgent mental health same day telephone service available.
Patients experiencing mental health difficulties can get help from our qualified mental health practitioners. In addition to routine appointments and mental health reviews, there is an urgent mental health same day telephone service available.
Physiotherapist
We have a qualified physiotherapist to support patients with musculoskeletal problems. They advise patients and signpost or refer to other clinicians or services where appropriate.
Physician Associate
Physician associates are healthcare professionals with a generalist medical education, who work alongside GPs providing medical care as an integral part of the multidisciplinary team.
Physician associates are healthcare professionals with a generalist medical education, who work alongside GPs providing medical care as an integral part of the multidisciplinary team.
Home Team
The home team offers support to patients post discharge acting as an advocate and as a point of contact, concentrating mostly on the vulnerable and house bound group of patients, who have multiple agencies involved in their care.
The home team offers support to patients post discharge acting as an advocate and as a point of contact, concentrating mostly on the vulnerable and house bound group of patients, who have multiple agencies involved in their care.
Social Prescribing
St Austell Healthcare has recently started a physical activity based Social Prescribing Service for patients.
Community/social prescribing is a way of linking patients to sources of appropriate, non-clinical support in the community. The social prescribing facilitators provide links for patients to opportunities that will support them with improving their physical and mental wellbeing. Programmes are bespoke for individual patient needs combining follow-up and motivational interviewing.
Some of the initiatives we can refer patients to include: walking groups, support groups, exercise classes, gardening groups and gym based opportunities. Many have charges associated with their services but offer concessions for St Austell Healthcare patients.
If you feel that you would benefit from this service please speak to a member of our team who can refer you to the Social Prescribing Team.
Community/social prescribing is a way of linking patients to sources of appropriate, non-clinical support in the community. The social prescribing facilitators provide links for patients to opportunities that will support them with improving their physical and mental wellbeing. Programmes are bespoke for individual patient needs combining follow-up and motivational interviewing.
Some of the initiatives we can refer patients to include: walking groups, support groups, exercise classes, gardening groups and gym based opportunities. Many have charges associated with their services but offer concessions for St Austell Healthcare patients.
If you feel that you would benefit from this service please speak to a member of our team who can refer you to the Social Prescribing Team.
Practice Management
Executive Strategic Business Manager - Alan Lawler
Finance Manager - Natercia Hughes, FCCA, DChA
Operations Manager (Urgent Care and Access): Kelly Vercoe
Operations Manager (Planned Care): Rebecca Birch
Business Support Managers - Kayleigh Buscombe, Anita Johns
Head of Social prescribing: Jack Watterson
Finance Manager - Natercia Hughes, FCCA, DChA
Operations Manager (Urgent Care and Access): Kelly Vercoe
Operations Manager (Planned Care): Rebecca Birch
Business Support Managers - Kayleigh Buscombe, Anita Johns
Head of Social prescribing: Jack Watterson
Administrative Teams
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Receptionists
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. 
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Medical Secretaries We have a team of secretaries who send the referral letters on behalf of our doctors. Urgent referrals are sent within 24 hours of you seeing the doctor. Routine referrals are completed within two weeks. Most referral letters are sent electronically to the Referral Management Service (RMS) in Truro who hold them and distribute them to the various specialist departments. You can contact the Referral Management Service directly by calling 01872 226700. If you have already been sent an appointment then you should ring the telephone number on your hospital letter. For all other queries call our referral line on 01726 871990 to speak directly to one of our secretaries (Monday to Friday 9am to 12noon). |
Data Management and Medical Records Team
We have a team of administrators who manage all incoming correspondence to the Practice. They are also responsible for our in house recall programs, look after all of the medical records, and summarise new patients' records.
We have a team of administrators who manage all incoming correspondence to the Practice. They are also responsible for our in house recall programs, look after all of the medical records, and summarise new patients' records.
Community Teams
We work closely with the community teams that are commissioned for the St Austell and Mevagissey practice area by our ICB.
Community Midwives
The Midwives work with the doctors to care for the mother before, during and after delivery. Antenatal clinics are by appointment only. In an emergency the "on call" midwife number is 0800 525900. Non-emergency calls should be directed to the maternity unit on 01726 873079.
The Midwives work with the doctors to care for the mother before, during and after delivery. Antenatal clinics are by appointment only. In an emergency the "on call" midwife number is 0800 525900. Non-emergency calls should be directed to the maternity unit on 01726 873079.
Community Nurses
The Community Nurses are employed by the Cornwall Partnership NHS Foundation Trust and have a wide range of responsibilities and experience in providing general nursing care in the community. The GP practice work closely with them daily.
If you would like to see more information on the services they offer please check their website https://www.cornwallft.nhs.uk/community-nursing-teams/.
The Community Nurses are employed by the Cornwall Partnership NHS Foundation Trust and have a wide range of responsibilities and experience in providing general nursing care in the community. The GP practice work closely with them daily.
If you would like to see more information on the services they offer please check their website https://www.cornwallft.nhs.uk/community-nursing-teams/.
Health Visitors
A Health Visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
You do not need a referral from the doctor and can contact the St Austell team of Health Visitors directly. Their admin team can be contacted on 01726 879277 or the health visitors can be contacted on 01726 223514.
A Health Visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.
You do not need a referral from the doctor and can contact the St Austell team of Health Visitors directly. Their admin team can be contacted on 01726 879277 or the health visitors can be contacted on 01726 223514.