SystmOne Online
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are available to book on-line. GP Telephone Call appointments are released 4 days in advance of the appointment.
PLEASE NOTE THE GP TELEPHONE CALL APPOINTMENTS ARE FOR PHONE CALLS ONLY, and patients should not present for an appointment.
If there are no appointments listed for either blood tests, GP Telephone Calls or smears that means that currently there are none available and you are advised to try again on the next working day. Please do not book other services into these appointments.
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are available to book on-line. GP Telephone Call appointments are released 4 days in advance of the appointment.
PLEASE NOTE THE GP TELEPHONE CALL APPOINTMENTS ARE FOR PHONE CALLS ONLY, and patients should not present for an appointment.
If there are no appointments listed for either blood tests, GP Telephone Calls or smears that means that currently there are none available and you are advised to try again on the next working day. Please do not book other services into these appointments.
Recent blood test results are also available on-line. If you have an on-line account and cannot view your recent blood tests, please let us know as we may need to alter your access rights.
If you have not got a SystmOne Online account with us, please just present at any one of our sites with photographic ID (ie passport, driving licence etc) and request on-line access and the Receptionist will set this up for you.
If you have not got a SystmOne Online account with us, please just present at any one of our sites with photographic ID (ie passport, driving licence etc) and request on-line access and the Receptionist will set this up for you.
Who can have access to their SystmOne Online record?
Any patient aged 13 years and over can have access to their SystmOne Online record. The former age limit was 16, but has now changed to 13 due to new data protection legislation. Applications for SystmOne Online access WILL NOT be considered for patients who are under the age of 13.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
Access for Children Under 11
For children aged 0 till their 11th birthday, record access will be given to their parent or legal guardian upon request. This is known as “proxy access”. The child WILL NOT be issued with a username and password. Record access will be granted through the parent or guardian’s record. During registration the member of staff will mark the basis of granting access as “parental responsibility”. This access will automatically be revoked when the child turns exactly 11 years of age.
Access for patients aged 11-12
For patients aged between 11-12 years access to SystmOne Online services WILL NOT be considered due to General Data Protection Regulations (GDPR). SAH has a duty of care to establish whether or not a child is capable of giving the necessary consent and this depends on the child’s maturity and understanding and the nature of the consent required. The child must be capable of making a reasonable assessment of the advantages and disadvantages of the treatment/request proposed, so the consent, if given, can be properly and fairly described as true consent.(Gillick v West Norfolk, 1984). Therefore it is in the child's best interests that they maintain confidentiality of their record between the ages of 11 up until their 13th birthday, when they can request a SystmOne Online account themselves. (i.e. being in a position to refuse their parent/carer access to their record i.e. around contraception appointments/medication requests etc.) During this age period, medication requests can be emailed to prescribing.sahc@nhs.net.
Proxy Access for adults (aged 13 and over)
SystmOne Online access can be granted to another person on a patients behalf, eg family member, carer etc. This is known as “proxy access”. The patient WILL NOT be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. During registration the member of staff will select the relevant “Relationship to patient” and mark the basis of granting access as “Patient consent (written)”. This access will only be revoked when the patients informs SAH to terminate the agreement in writing.
The patient requesting proxy access for another person, must have their ID verified (see “Registration” paragraph below) and complete a Proxy Access Online Form.
Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
Any patient aged 13 years and over can have access to their SystmOne Online record. The former age limit was 16, but has now changed to 13 due to new data protection legislation. Applications for SystmOne Online access WILL NOT be considered for patients who are under the age of 13.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
Access for Children Under 11
For children aged 0 till their 11th birthday, record access will be given to their parent or legal guardian upon request. This is known as “proxy access”. The child WILL NOT be issued with a username and password. Record access will be granted through the parent or guardian’s record. During registration the member of staff will mark the basis of granting access as “parental responsibility”. This access will automatically be revoked when the child turns exactly 11 years of age.
Access for patients aged 11-12
For patients aged between 11-12 years access to SystmOne Online services WILL NOT be considered due to General Data Protection Regulations (GDPR). SAH has a duty of care to establish whether or not a child is capable of giving the necessary consent and this depends on the child’s maturity and understanding and the nature of the consent required. The child must be capable of making a reasonable assessment of the advantages and disadvantages of the treatment/request proposed, so the consent, if given, can be properly and fairly described as true consent.(Gillick v West Norfolk, 1984). Therefore it is in the child's best interests that they maintain confidentiality of their record between the ages of 11 up until their 13th birthday, when they can request a SystmOne Online account themselves. (i.e. being in a position to refuse their parent/carer access to their record i.e. around contraception appointments/medication requests etc.) During this age period, medication requests can be emailed to prescribing.sahc@nhs.net.
Proxy Access for adults (aged 13 and over)
SystmOne Online access can be granted to another person on a patients behalf, eg family member, carer etc. This is known as “proxy access”. The patient WILL NOT be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. During registration the member of staff will select the relevant “Relationship to patient” and mark the basis of granting access as “Patient consent (written)”. This access will only be revoked when the patients informs SAH to terminate the agreement in writing.
The patient requesting proxy access for another person, must have their ID verified (see “Registration” paragraph below) and complete a Proxy Access Online Form.
Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
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NHS App
St Austell Healthcare is now connected to the NHS App. The app allows patients to:
You can register and verify your identity so that you can:
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