Get Online
Please visit a reception at one of our sites with photo ID in order to set up a SystmOne online account.
Alternatively, you can download and register with the NHS App at home.
Please visit a reception at one of our sites with photo ID in order to set up a SystmOne online account.
Alternatively, you can download and register with the NHS App at home.
Same day telephone appointments
We now have same day telephone triage appointments available to book online. This is for urgent medical problems. If you have booked an appointment for a telephone call we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day. This can be accessed via SystmOnline or the NHS App. Please make sure that you include a reason for your request, as this will help to ensure that you speak to the right clinician.
We now have same day telephone triage appointments available to book online. This is for urgent medical problems. If you have booked an appointment for a telephone call we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day. This can be accessed via SystmOnline or the NHS App. Please make sure that you include a reason for your request, as this will help to ensure that you speak to the right clinician.
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NHS App
St Austell Healthcare is now connected to the NHS App. The app allows patients to:
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You can register and verify your identity so that you can:
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SystmOne Online
Online Bookable Appointments
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are normally available to book on-line. Online bookable face to face appointments will be limited during the Coronavirus pandemic.
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are normally available to book on-line. Online bookable face to face appointments will be limited during the Coronavirus pandemic.
Recent blood test results are also available on-line. If you have an on-line account and cannot view your recent blood tests, please let us know (via info.sahc@nhs.net) as we may need to alter your access rights.
Who can have access to their SystmOne Online record?
If you are aged 16 years and over you can have access to your SystmOne Online record. Applications for SystmOne Online access will not be considered for patients who are under the age of 16.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
The date from which the record is available for viewing is the date from which consent is granted (i.e. if the consent form is processed on the 1st October 2019, then anything in the record entered on or after the 1st October 2019 will be visible).
If you are aged 16 years and over you can have access to your SystmOne Online record. Applications for SystmOne Online access will not be considered for patients who are under the age of 16.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
The date from which the record is available for viewing is the date from which consent is granted (i.e. if the consent form is processed on the 1st October 2019, then anything in the record entered on or after the 1st October 2019 will be visible).
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Access for Children Under 11
For children aged 0 till their 11th birthday, record access will be given to their parent or legal guardian upon request. This is known as “proxy access”. The child will not be issued with a username and password. Record access will be granted through the parent or guardian’s SystmOne Online record. During registration the member of staff will mark the basis of granting access as “parental responsibility”. This access will automatically be revoked when the child turns exactly 11 years of age. 
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Access for patients aged 11 - 15
For patients aged between 11 - 15 years access to SystmOne Online services will not be considered due to General Data Protection Regulations (GDPR). SAHC has a duty of care to establish whether or not a child is capable of giving the necessary consent and this depends on the child’s maturity and understanding and the nature of the consent required. The child must be capable of making a reasonable assessment of the advantages and disadvantages of the treatment/request proposed, so the consent, if given, can be properly and fairly described as true consent.(Gillick v West Norfolk, 1984). Proxy Access for patients aged 11 – 15 St Austell Healthcare have decided to allow young people aged 11-15 years the right to consent to their parents/carer having access to their SystmOne Online record for “requesting medication” ONLY. This access will then be stopped on the patients 16th birthday, when they can request a SystmOne Online account themselves.
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Access for patients adults (aged 16 and over)
Any patient aged 16 and over can request to have a SystmOne Online account.
Proxy Access for adults (aged 16 and over)
SystmOne Online access can be granted to another person on a patients behalf, e.g. family member, carer etc. This is known as “proxy access”. The patient will not be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. This access will only be revoked when the patients informs SAHC to terminate the agreement in writing.
It is advisable for the patient to look through their full record online before allowing proxy access to someone else.
The patient requesting proxy access for another person, must have their ID verified and complete a Proxy Access Online Form. Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
Any patient aged 16 and over can request to have a SystmOne Online account.
Proxy Access for adults (aged 16 and over)
SystmOne Online access can be granted to another person on a patients behalf, e.g. family member, carer etc. This is known as “proxy access”. The patient will not be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. This access will only be revoked when the patients informs SAHC to terminate the agreement in writing.
It is advisable for the patient to look through their full record online before allowing proxy access to someone else.
The patient requesting proxy access for another person, must have their ID verified and complete a Proxy Access Online Form. Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
| Proxy Access for Adults over 16 years |