SystmOne Online
If you have not got a SystmOne Online account with us, please just present at any one of our sites with photographic ID (ie passport, driving licence etc) and request on-line access and the Receptionist will set this up for you.
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are available to book on-line. GP Telephone Call appointments are released 4 days in advance of the appointment.
PLEASE NOTE THE GP TELEPHONE CALL APPOINTMENTS ARE FOR PHONE CALLS ONLY, and patients should not present for an appointment.
If there are no appointments listed for either blood tests, GP Telephone Calls or smears that means that currently there are none available and you are advised to try again on the next working day. Please do not book other services into these appointments.
If you have not got a SystmOne Online account with us, please just present at any one of our sites with photographic ID (ie passport, driving licence etc) and request on-line access and the Receptionist will set this up for you.
Blood Tests, GP Telephone Calls, Flu Vaccinations and Smear Tests are available to book on-line. GP Telephone Call appointments are released 4 days in advance of the appointment.
PLEASE NOTE THE GP TELEPHONE CALL APPOINTMENTS ARE FOR PHONE CALLS ONLY, and patients should not present for an appointment.
If there are no appointments listed for either blood tests, GP Telephone Calls or smears that means that currently there are none available and you are advised to try again on the next working day. Please do not book other services into these appointments.
Urgent telephone appointments
We now have urgent telephone triage appointments available to book online. You can request advice on the same day for an acute new medical problem (e.g. an unwell child, persistent coughs, infections, recent onset pain, or a complication of an underlying condition such as asthma, cancer or diabetes).
You can access this via a SystmOne Online account (bring photo ID to reception to arrange), or via the NHS App.
If you have booked an appointment for a telephone call, we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day.
We now have urgent telephone triage appointments available to book online. You can request advice on the same day for an acute new medical problem (e.g. an unwell child, persistent coughs, infections, recent onset pain, or a complication of an underlying condition such as asthma, cancer or diabetes).
You can access this via a SystmOne Online account (bring photo ID to reception to arrange), or via the NHS App.
If you have booked an appointment for a telephone call, we aim to call you at the specified time, however depending on the demands of the day, you may not receive the call until later that day.
Recent blood test results are also available on-line. If you have an on-line account and cannot view your recent blood tests, please let us know as we may need to alter your access rights.
Who can have access to their SystmOne Online record?
Any patient aged 16 years and over can have access to their SystmOne Online record. Applications for SystmOne Online access WILL NOT be considered for patients who are under the age of 16.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
The date from which the record is available for viewing is the date from which consent is granted (i.e. if the consent form is processed on the 1st October 2019, then anything in the record entered on or after the 1st October 2019 will be visible).
Any patient aged 16 years and over can have access to their SystmOne Online record. Applications for SystmOne Online access WILL NOT be considered for patients who are under the age of 16.
Applications for SystmOne Online access are “one per patient”. Acceptance of one member of a family does not imply acceptance of other/further family members.
The date from which the record is available for viewing is the date from which consent is granted (i.e. if the consent form is processed on the 1st October 2019, then anything in the record entered on or after the 1st October 2019 will be visible).
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Access for Children Under 11 For children aged 0 till their 11th birthday, record access will be given to their parent or legal guardian upon request (Appendix 1). This is known as “proxy access”. The child WILL NOT be issued with a username and password. Record access will be granted through the parent or guardian’s SystmOne Online record. During registration the member of staff will mark the basis of granting access as “parental responsibility”. This access will automatically be revoked when the child turns exactly 11 years of age. |
Access for patients aged 11 - 15 For patients aged between 11 - 15 years access to SystmOne Online services WILL NOT be considered due to General Data Protection Regulations (GDPR). SAHC has a duty of care to establish whether or not a child is capable of giving the necessary consent and this depends on the child’s maturity and understanding and the nature of the consent required. The child must be capable of making a reasonable assessment of the advantages and disadvantages of the treatment/request proposed, so the consent, if given, can be properly and fairly described as true consent.(Gillick v West Norfolk, 1984). Proxy Access for patients aged 11 – 15 St Austell Healthcare have decided to allow young people aged 11-15 years the right to consent to their parents/carer having access to their SystmOne Online record for “requesting medication” ONLY. This access will then be stopped on the patients 16th birthday, when they can request a SystmOne Online account themselves. |
Access for patients’ adults (aged 16 and over)
Any patient aged 16 and over can request to have a SystmOne Online account. A request can be verbally at reception upon the production of photographic ID.
Proxy Access for adults (aged 16 and over)
SystmOne Online access can be granted to another person on a patients behalf, e.g. family member, carer etc. This is known as “proxy access”. The patient WILL NOT be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. This access will only be revoked when the patients informs SAH to terminate the agreement in writing.
It is advisable for the patient to look through their full record online before allowing proxy access to someone else.
The patient requesting proxy access for another person, must have their ID verified and complete a Proxy Access Online Form.
Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
Any patient aged 16 and over can request to have a SystmOne Online account. A request can be verbally at reception upon the production of photographic ID.
Proxy Access for adults (aged 16 and over)
SystmOne Online access can be granted to another person on a patients behalf, e.g. family member, carer etc. This is known as “proxy access”. The patient WILL NOT be issued with a username and password. SystmOne Online access will be granted through the family member/carer’s own SystmOne Online account. This access will only be revoked when the patients informs SAH to terminate the agreement in writing.
It is advisable for the patient to look through their full record online before allowing proxy access to someone else.
The patient requesting proxy access for another person, must have their ID verified and complete a Proxy Access Online Form.
Proxy Access cannot be granted to parent/carer who is not a registered patient of St Austell Healthcare.
| Proxy Access for Children under 11 years |
| Proxy Access for Children aged 11-16 years |
| Proxy Access for Adults over 16 years |
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NHS App
St Austell Healthcare is now connected to the NHS App. The app allows patients to:
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You can register and verify your identity so that you can:
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