Request a consultation:
Please give the receptionist as much information as you feel comfortable with about the nature of your request. This information is passed onto the doctor and will help them to prioritise your care.
If you have been invited to attend a review clinic, reception can book this for you.
If you need urgent care ‘on the day’ advice by telephone or appointment the receptionist will ensure that you are added to the ‘on the day’ list.
If you require routine care (non-urgent) your request will be sent to a GP. We will call you back, usually within a few days, and a face to face appointment or telephone appointment will be arranged if needed.
- Online via eConsult
- Call us on 01726 75555
- Visit any of our sites (please wear a face mask)
Please give the receptionist as much information as you feel comfortable with about the nature of your request. This information is passed onto the doctor and will help them to prioritise your care.
If you have been invited to attend a review clinic, reception can book this for you.
If you need urgent care ‘on the day’ advice by telephone or appointment the receptionist will ensure that you are added to the ‘on the day’ list.
If you require routine care (non-urgent) your request will be sent to a GP. We will call you back, usually within a few days, and a face to face appointment or telephone appointment will be arranged if needed.
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Urgent care This is for when you need urgent medical attention within 24 hours. Examples of urgent care (an acute new medical problem) include an unwell child, persistent coughs, infections, recent onset pain, or a complication of an underlying condition such as asthma, cancer or diabetes. Urgent health problems are usually seen at the Carlyon Road Health Hub. The Hub is open Monday to Friday 8am - 8pm. Please note this is not a walk in service, and an appointment is essential. The appointments may sometimes overrun due to their urgent nature. Please contact us as early in the day as possible (ideally before 3pm) if you have an urgent health problem, so that we can make sure that your care is prioritised. After 6:30pm patients may be diverted to the 111 Out of Hours service, particularly if they need to be seen that day. The reason for this is to allow the clinicians to safely manage the patients that are still waiting to be seen for an appointment or are still on the triage list. |
Routine care This is for when you have non-urgent or ongoing medical problems. Your request will be sent to a GP. You may be contacted by a receptionist with information from the GP or to arrange an appointment, or by the GP for a telephone consultation. We will try to call you again if you miss our call. If you are only available at certain times to take a call, please let the receptionist know. If your symptoms get worse or you require more urgent help whilst waiting, please call the surgery and we can inform a doctor of this. Multi-disciplinary team We have a multi-disciplinary team of healthcare professionals to help provide your care. The clinical team includes doctors, pharmacists, advanced nurse practitioners, physiotherapists, mental health practitioners, a physician associate, practice nurses, urgent care nurses, paramedics, healthcare assistants, and an integration nurse. Our clinical team triage appointment requests, and will ensure that you are seen by the most appropriate clinician for your medical problem. |
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Cancel an appointment by texting “CANCEL” to the number given if you get text reminders, or emailing reception.sahc@nhs.net, or calling 01726 871999 |
Request a repeat prescription Online using SystmOne or the NHS App, or by email to prescribing.sahc@nhs.net |
Ask about my referral
Telephone the number on your appointment letter (if you have one), or RMS Kernow (Referral Management Service) on 01872 226700, or Our Secretaries on 01726 871990, Mon - Fri 09:00-12:00. |
Chaperones
Please inform the clinician that you are seeing if you would like a chaperone present during any examination. We aim to provide a safe and comfortable environment for everyone attending our surgery, and all staff follow strict confidentiality rules.
Please inform the clinician that you are seeing if you would like a chaperone present during any examination. We aim to provide a safe and comfortable environment for everyone attending our surgery, and all staff follow strict confidentiality rules.
Training
We are proud to be a training practice. There may be students or trainees sitting in on your appointment, or you may see a GP in training who is under supervision from one of our GP partners. Please let reception know if you are not comfortable with this.
We are proud to be a training practice. There may be students or trainees sitting in on your appointment, or you may see a GP in training who is under supervision from one of our GP partners. Please let reception know if you are not comfortable with this.
Consent
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.
Written consent is required if you wish to speak to our staff regarding someone else, such as a family member. Children aged 16 and over will need to provide consent for medical information to be shared with their parents. Please complete a Consent to Share Information form - please note that the patient will need to show photo ID at reception when returning this form.